Front Desk Lead

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations. What you will have an opportunity to do: The Front Desk Lead is responsible for overseeing the daily operations of the front desk, ensuring that guests receive a warm welcome and that all front desk activities are performed efficiently and effectively. This role includes leading and training front desk staff, handling guest concerns, and ensuring that all hotel policies and procedures are followed. The Front Desk Lead also serves as a key point of contact for guests and staff, promoting a positive guest experience and fostering a supportive work environment. Your Role: Oversee all daily Front Office operations and ensure superior guest satisfaction. Daily monitoring of room inventory, rate, and plan availability. Maintain average daily rate to ensure revenue maximization forecasting occupancy. May include attending required meetings and ensure all information is communicated to staff if Manager unavailable. Ensure authority and responsibility are properly delegated to all associates, so that the workload is distributed equally and handled in a professional manner. Must be knowledgeable and possess the ability to perform all clerk essential functions and supportive functions. Maintains an up to date working knowledge of all resort amenities as well as any special events. Interacts with resort staff in a professional manner, assisting other departments with necessary information. Up sells other resort services and amenities to guests. Always maintains a professional demeanor and attitude. Follows set procedures on posting, charges, cashing checks, safe deposits, and refunds. Maintains constant awareness of safety issues, (i.e., broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Acts with responsibility towards all company property, supplies and equipment. Maintains a professional appearance. Follows all Skamania Lodge dress code standards. Remains alert, courteous and helpful to the guests and colleagues always. Performs other duties as assigned. Supportive functions: In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the resort. Perform Manager on Duty shifts. Relieve Front Office departments or staff for breaks/lunches. Assist on the communications switchboard. Full Benefits and Perks available at Skamania.com/careers What are we looking for? Must be available to work a flexible schedule to include nights, weekends and holidays High school diploma or equivalent Minimum 1 year customer service experience required. Previous hotel or resort preferred Must be able to read, write and speak English Excellent customer service skills and phone etiquette Strong computer skills and working knowledge of Microsoft Office Programs Excellent team building and leadership skills Basic math skills Must be able to work well under pressure and prioritize job duties Ability to accurately follow instructions, both verbally and written Ability to deal effectively and interact well with guests and associates Ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Must be professional in appearance and demeanor PCI Compliance Training (done at time of hire) Compensation: $22.00 - $22.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.

Salary : $22