Vice President Operations - Sr. Living

Benchmark has been a trailblazer in senior living for nearly 30 years, operating 70 communities with 7,400 associates across the Northeast. With $3 billion in assets under management and $700 million in annual revenue, the company is experiencing historic growth, expanding its footprint from Boston to Washington DC. Benchmark offers independent living, assisted living, memory care, and continuing care retirement communities, positioning itself as a leader within this growing real estate sector. Senior housing has consistently ranked among the top three real estate sectors for long-term investment returns, and with the Baby Boomer 80 population projected to grow over 5% annually through 2030, demand is surging.

Job Summary:

The Vice President of Operations is responsible for providing executive leadership and management to the operations of the Benchmark communities.  The Vice President of Operations is responsible for setting the people strategy that will drive the attainment of short- and long-term operational goals.  This role is responsible for innovating and implementing processes and procedures to enhance the development of people and operational systems.  This role is responsible for developing and executing a clearly defined strategy in a manner that supports operational excellence and consistent business growth while developing a culture that promotes excellence in leadership and fosters being a “great place to work.”

Provide leadership and support for communities across New York, New Jersey, Connecticut, and Virginia, with the Home Office based in Waltham, Massachusetts. 

*Must have Sr. Living Experience*

Principal Duties/Responsibilities:

• Identifies business trends and interacts with the Senior Management Team, Operating Team and Sales Team to develop and monitor strategies.
• Analyzes business reports (labor, expense, occupancy, sales).
• Flash forecasts community operational results.
• Forecasts monthly and quarterly P&L statements.
• Conducts periodic reviews of community specific P&L statements.
• Understands and demonstrates operating efficiencies and expense control; manages/leads net operating income.
• Develops and implements annual operating and capital budgets.
• Tracks capital expenditure budget balances.
• Identifies and analyzes group purchasing possibilities.
• Effectively presents operating results to senior management and develops plans and action steps to enhance performance.
• Serves as a liaison between the field and senior management.
• Researches the root causes of problems and develops plans to resolve them.
• Effectively responds to and communicates about crisis situations.
• Effectively develops talent (mentoring Regional Directors of Operations, Executive Directors, and Senior Executive Directors).
• Recruits at all levels of the organization.
• Participates and encourages leadership development.
• Manages employee performance using performance review, action plans, and progressive discipline.
• Implements and adheres to training programs and processes.
• Embraces and champions corporate growth.
• Manages succession planning.

Builds Strategic Partnerships

• Identifies opportunities and takes action to influence and build effective relationships with others directly as well as between one’s area and other areas, teams departments, units or organizations to help achieve business goals.
• Establishes key vendor partnerships to leverage products and/or services that enhance the customer experience and drive business results.
• Aligns company goals with third party vendors and health providers servicing our residents.

Business Acumen

• Understands and utilizes economic, financial, industry and functional specific data to accurately diagnose business strengths and weaknesses, identifying key issues, and developing strategies and plans.
• Collects, consolidates and uses relevant information; recognizing important information; tracing possible causes of problems and implementing practical solutions.
• Develops strategy to enhance resident experience and driving results.
• Possesses knowledge around growing strategic care platforms.

Change Leadership

• Continuously seeks (and encourages others to seek) opportunities for different and innovative approaches to addressing organizational problems and opportunities.
• Maintains effectiveness in reaching goals when subsequent changes in the work environment occur.

Establishes Strategic Direction

• Provides strategic leadership and addresses key strategic challenges
• Helps define, establish, and implement strategies that improve the overall business results of the functional area.
• Establishes and commits to a long-range course of action to accomplish a long-range goals or vision after analyzing factual information and assumptions taking into consideration resources, constraints and organizational values.
  
  

Education/Experience/Licensure/Certification:

•     12 years’ experience with a Bachelor’s degree in Business Administration, Gerontology or other course of study that relates to service to the elderly.  Master’s degree preferred.

•     Demonstrated, successful operations experience specific to independent, assisted, Alzheimer’s, CCRC communities or related fields.

Required Skills/Abilities:

• Possesses an operational knowledge of all departments in an Assisted Living community.
• Demonstrates financial acumen by reviewing financial information and developing a strategy to improve / maximize performance.
• Possesses human resource skills (management and labor law, etc.).
• Demonstrates knowledge of senior living environment (regulations, OSHA).
• Demonstrates computer literacy and familiarity with a variety of office software, including but not limited to word processing, spreadsheets, database managers and presentation software.
• Demonstrates ability to maintain a high level of confidentiality regarding residents, employees, staff and the community.