Head of People Strategy and Operations

At Benchmark Senior Living (BSL), we believe that great places to live start with great places to work. We’re reimagining what “human connection” means in senior living — smarter, faster, tech-enabled, and unapologetically people-first. Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates have the opportunity to learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!

About The Role

The Senior Director of People Strategy & Operations is a modern HR leader — equal parts strategist, builder, and operator — who will own all things HR and recruiting. Reporting to the VP of Talent, you’ll help lead a small but mighty team responsible for optimizing how we hire, support, and scale our workforce.

You’ll bring clarity, systems, and measurable outcomes to the people side of the business — building an HR, Training, and TA engine that’s data-informed, tech-enabled, and outcome-obsessed.

What You’ll Do

• Architect and execute an integrated HR Training Talent Acquisition strategy that drives hiring velocity, retention, and organizational performance.
• Build and manage scalable HR infrastructure, systems, and workflows that simplify complexity and improve the associate experience.
• Use AI, analytics, and automation to modernize recruiting, workforce planning, and decision-making.
• Partner with field and corporate leaders to ensure staffing levels, compliance, and HR operations support business priorities.
• Elevate the employer brand and candidate experience, ensuring Benchmark attracts the best people in the industry.
• Help lead, develop, and empower a results-focused HR, Training, and TA team known for accountability, speed, and service excellence.
• Partner closely with the VP of Talent and the Engagement & Training team to ensure alignment on people strategy and business outcomes.
  
  

Necessary Competencies

• 10 years of progressive HR experience, including 5 in senior leadership
• Bachelor’s degree required; advanced degree or certification (SPHR/SHRM-SCP) preferred
• Proven ability to build, lead, and scale HR/TA teams
• Excellent communication and analytical skills
• Comfort operating in a fast-paced, high-accountability environment
• Deep understanding of enabling and deploying tech in TA and HR environments (AI experience necessary)
• Dayforce experience a plus
  
  

Benefits

As a Home Office associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following:

• 10 paid holidays plus 1 floating holiday
• Vacation and Health & Wellness Paid Time Off
• Tuition Reimbursement
• Physical & Mental Health Wellness Programs
• Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
• 401K Retirement Plan with Company Match
• Long Term Care Insurance
• Company-provided Life Insurance & Long-Term Disability
  
  

Salary starting at $170,000 plus bonus (20%)