What are the responsibilities and job description for the Resident Services Director - Assisted Living position at Benchmark Senior Living and Careers?
Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates can learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!
The Resident Services Director maintains responsibility for the Traditional Assisted Living and Harbor Program and all program functions within the Benchmark Community. Responsibilities include the daily delivery of services with the Resident Care Director and programs including resident and family satisfaction. The Resident Services Director is responsible for hiring, supervising, educating, developing, supporting, and coaching all Resident Care Associates; customer and family relations; quality assurance; regulatory compliance and financial management. The program’s goal is to provide an environment that maintains each resident’s highest level of physical, social, and psychological well-being.
Responsibilities
The Resident Services Director maintains responsibility for the Traditional Assisted Living and Harbor Program and all program functions within the Benchmark Community. Responsibilities include the daily delivery of services with the Resident Care Director and programs including resident and family satisfaction. The Resident Services Director is responsible for hiring, supervising, educating, developing, supporting, and coaching all Resident Care Associates; customer and family relations; quality assurance; regulatory compliance and financial management. The program’s goal is to provide an environment that maintains each resident’s highest level of physical, social, and psychological well-being.
Responsibilities
- Accountable for labor hours and overtime usage
- Schedules staff (budgetary guidance)
- Executes AL and Harbor resident care budget for community
- Completes daily review of time keeping practices and punch detail to assure all hours worked are appropriately recorded and paid
- Recognizes and assists in the prevention of elder abuse, neglect, and exploitation (financial and other) and reports to appropriate sources per state regulations
- Ongoing evaluation and assessment of the Traditional and Harbor Programs to define needs and opportunities for growth
- Participates in daily Stand-Up Meetings, weekly Department Head Meeting, Resident at Risk meetings, Resident Move In, Resident Tracking Meeting and Associate RYG meetings as scheduled with the Executive Director and community team
- Undergraduate degree preferred
- Possesses knowledge of dementia, Alzheimer’s, memory impairments and techniques on behavior management
- Possesses knowledge of Microsoft Office
- Experience with YARDI, UltiPro, UTA, ERSP, VLT and ULM a plus
- 8 holidays & 3 floating holidays
- Vacation and Health & Wellness Paid Time Off
- Discounted Meal Program
- Associate Referral Bonus Program, up to $1,500
- Physical & Mental Health Wellness Programs
- Medical, Vision & Dental Benefits; no enrollment waiting period