What are the responsibilities and job description for the Sr HR Operations Specialist - Hybrid position at Benchmark Mortgage?
Sr HR Operations Specialist
Position Overview:
Success and excellence at Benchmark mean not only executing but executing at a high level consistently. The Sr HR Operations Specialist plays a pivotal part in ensuring our execution of HR operations is at the highest level with the utmost customer service. This role ensures efficient, compliant, and scalable HR operations in a dynamic, multi-state environment. The Sr HR Operations Specialist is responsible for owning and performing HR-related duties in the following areas: staffing and onboarding, benefits, employee relations, performance management, and employee offboarding.
Ideal candidates for this position have a strong operational mindset with advanced critical thinking skills, proven relationship-management skills, and the ability to independently manage complex, high-volume workflows in a fast-paced environment.
Essential Functions of the Role:
- Own and execute onboarding and offboarding processes, ensuring accuracy, compliance, and seamless employee experience.
- Maintain, interpret, and continuously improve HR SOP’s to ensure processes remain efficient, compliant, and scalable.
- Administer company benefits including health programs, life event changes, leave of absences, and accommodation requests.
- Communicate and administer human resource policies and procedures along with multi-state employment laws.
- Respond to employee relations issues, conduct investigations, and partner with management on the best next steps.
- Coordinate Company unemployment responses.
- Partner with managers to create and update job descriptions through job analysis and researching market pricing.
- Serve as the subject matter expert on ADP, processing changes, running reports, and ensuring data integrity within the system.
- Remain current on evolving regulations and legal requirements to minimize legal risk and ensure compliance.
- Other duties as assigned.
Classification: Full Time, Exempt
Essential Knowledge/Skills/Abilities:
- Strong operational and process-oriented mindset with the ability to own outcomes
- Proven ability to prioritize and multi-task
Essential Knowledge/Skills/Abilities Cont’d:
- Advanced critical thinking skills
- Ability to solve problems and make sound decisions with incomplete information
- Effective written and verbal communication skills
- Ability to work across organizational boundaries
- Extensive organization skills
- Ability to navigate ambiguity and adapt to shifting priorities
- Proven relationship-management skills
- Ability to take ownership of complex processes and drive resolution independently
- Working knowledge of HR best practices
Experience Requirements:
- Minimum of five (5) years of multi-state HR experience required.
- Minimum of three (3) years of company benefit administration experience required.
- Experience with ADP Workforce Now required.
- Mortgage experience preferred.
Education / Licensing Requirements:
- Bachelor’s degree in human resources required; or any equivalent combination of education and experience.
- PHR or SHRM-CP preferred.
Working Conditions:
- Fast-paced environment.
- Requires normal vision (corrected) both close and distant.
- Requires normal hearing levels (corrected).
- Requires working at a desk to use a phone and computer for extended periods of time.
- Requires sitting, bending.
- Works effectively with frequent interruptions.
- Lifting requirements of 10 lbs. occasionally.
- Minimal travel <5%.
- Along with a great culture and competitive pay, full-time employees are eligible to receive additional benefits:
o Medical, dental, and vision insurance
o Short-term and long-term disability
o 401(k) and Roth 401(k) plans and Company match
o Company-provided life insurance
o 8 paid holidays
o AND MORE!