What are the responsibilities and job description for the Loan Officer Assistant - Hybrid position at Benchmark Mortgage?
Loan Officer Assistant/Coordinator
Position Overview:
Benchmark takes pride in providing excellent customer service and the most efficient loan process to our borrowers. The Loan Officer Assistant/Coordinator is an integral part of this process and is responsible for supporting one or more Loan Originators or Production Partners through sales assistance, loan coordination, document collection, and customer service.
We are actively seeking a local, experienced mortgage professional to join our team immediately. This role is ideal for someone who thrives in a fast-paced, relationship-driven environment and has a strong understanding of the mortgage process from application through closing. Ideal candidates for this position have a strong service-oriented mindset, excellent communication skills, and proven organizational skills.
Essential Functions of the Role:
- Provide administrative and sales support to loan originators and production partners.
- Collect and distribute documents and information pertinent to the processing and underwriting of the loan.
- Assist loan originators and production partners in managing the pipeline of loan applications.
- Communicate with applicants on behalf of the loan originator/production partner regarding expectations and loan status.
- Other duties as assigned.
Classification: Non-Exempt
Essential Knowledge/Skills/Abilities:
- Proven organization skills
- Customer service oriented
- Ability to manage multiple deadlines
- Strong communication skills
- Experienced in communicating with realtor partners
- Proven experience with disclosures, conditions, and AUS
- Proven ability to prioritize and multi-task
- Excellent time management skills
- Ability to work across organizational boundaries
- Strong problem solving capabilities
- Experience with MS Office Suite
- Knowledge of the mortgage loan process
- Ability to work with little direction.
Experience Requirements:
- One to two years of residential mortgage experience in roles such as loan assistant, loan officer assistant, production partner, processor, or client care or mortgage operations support.
- One to two years of experience with construction loans and/or renovation loan products.
- Encompass experience strongly preferred.
Location Requirement:
- Must be local to the Kansas City metro area. Position can be a combo of in office and remote
Education / Licensing Requirements:
- High school diploma or equivalent required.
Working Conditions:
- Fast-paced environment.
- Requires normal vision (corrected) both close and distant.
- Requires normal hearing levels (corrected).
- Requires working at a desk to use a phone and computer for extended periods of time.
- Requires sitting, bending.
- Works effectively with frequent interruptions.
- Lifting requirements of 10 lbs. occasionally.
- Minimal travel <5%.