What are the responsibilities and job description for the Application Support Analyst position at Benchmark IT Solutions?
Role Summary
We are seeking a client-facing Application Support Engineer to support and stabilize business applications within professional services and law firm environments.
This role combines hands-on technical support, ticket ownership, and operational coordination. While not a traditional Business Analyst or Project Manager role, the position requires a problem-solving mindset, strong business understanding, and ownership of day-to-day application operations.
The ideal candidate thrives in a fast-paced client environment, enjoys resolving complex issues, and proactively improves processes and system reliability.
Key Responsibilities
We are seeking a client-facing Application Support Engineer to support and stabilize business applications within professional services and law firm environments.
This role combines hands-on technical support, ticket ownership, and operational coordination. While not a traditional Business Analyst or Project Manager role, the position requires a problem-solving mindset, strong business understanding, and ownership of day-to-day application operations.
The ideal candidate thrives in a fast-paced client environment, enjoys resolving complex issues, and proactively improves processes and system reliability.
Key Responsibilities
- Manage day-to-day application and technical support operations
- Resolve support tickets across multiple client environments
- Troubleshoot Windows systems, applications, and user issues
- Act as the primary point of contact for client support requests
- Reduce dependency on senior engineers through independent issue resolution
- Coordinate with internal teams, vendors, and stakeholders for incident resolution
- Support application implementations, upgrades, and operational improvements
- Document solutions, workflows, and recurring issues
- Maintain high customer satisfaction through professional client interaction
- Identify opportunities to improve processes and operational stability