Zone Lead | Mobile Crisis Region 5

Job Type

Full-time

Description

In 2025, Benchmark Human Services celebrates 65 Years of Stories! Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE – those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves.

Benchmark Human Services has grown to become one of the most respected leaders in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people of all ages at home, at work, and in the community through residential programs, employment services, crisis response, day services and more.

We are hiring a Zone Lead for Region 5 to provide administrative support through the identification and attendance at key community meetings within the zone. This person will also assist with schedules for the Zone, identify staffing and scheduling issues, complete crisis response, and complete administrative duties on a regular basis, including but not limited to: documentation quality reviews, community outreach, and staff development.

Benefits

• Health, vision and dental insurance
• Life Insurance
• 401k plan with company match
• Tuition Reimbursement
• Paid Time Off and Sick Time Pay
• Flexible Spending Accounts (FSA)
• Advancement Opportunities
• Employee Discounts
• and more!
  
  

Job Responsibilities

• Complete crisis assessments, including child and adolescent addendum and Columbia Suicide Severity Rating Scale (C-SSRS)
• Answer 100% of crisis dispatches, and respond face-to-face to all crisis calls within and average of 60 minutes
• Assess for safety and complete involuntary commitment as needed (LCSW and LPC only)
• Develop crisis safety plans and assist in facilitating linkage to the appropriate level of care
• Follow up with individual’s provider, as appropriate to ensure they adhere to crisis-service-recommended support/service.
• Facilitate referrals quickly to prevent escalation of crisis
• Ensure customer service satisfaction surveys are given to consumers of crisis services
• Complete necessary documentation in accordance with applicable policies and procedures, to meet all regulatory requirements and facilitate reimbursement through primary funding sources
• Provide crisis follow-up services within 24 hours of crisis disposition for youth served, as well as any other individuals for whom it is clinically appropriate
• Ensure individuals are linked with appropriate follow-up psychiatric, social, and or medical services before discharge
• Will assist with the Collaborative committees and support their goals, both administratively and through outreach.
• Complete documentation as required by Benchmark Human Services and state and federal regulation.
  
  

For a full and complete list, please contact HR

Qualifications

• Must have a Master's Degree in Social Work, Psychology, Marriage and Family Therapy, and any other closely related behavioral health field of study.
• LCSW or LPC required
• Experience working with individuals with mental illness, emotional disorders, and substance-related disorders who are experiencing emotional or behavioral crisis.
• Valid driver’s license.
  
  

Interested candidates can apply online at BenchmarkHS.com/Careers

Benchmark Human Services is an EOE/AAP Employer. Veterans, women, and individuals with disabilities are encouraged to apply. Benchmark has provided services for 65 years. Learn more about our 65th anniversary celebration: 65 Years of Stories.

INDLPC