Guest Services Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Costa d'Este Beach Resort & Spa is a luxury resort located in Vero Beach, Florida. The resort's rooms and suites are spacious and luxuriously appointed, with many offering stunning views of the ocean or the pool. Costa d'Este Beach Resort & Spa is the perfect place to relax and rejuvenate on Florida's beautiful Treasure Coast. The resort's stunning location, luxurious accommodations, and endless amenities make it a popular destination for couples, families, and groups of friends. What you will have an opportunity to do: Responsible for overseeing the daily operations of the Guest Services Department; ensuring excellent guest service, smooth check-in/out processes, and efficient management of reservations and guest inquiries. This role includes supervising front desk staff, valet/bellpersons, reservations & night audit, handling guest concerns, maintaining hotel policies and optimizing front office operations to enhance overall guest satisfaction. ESSENTIAL FUNCTIONS: · Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries. · Ensure all front desk procedures align with hotel policies and brand standards. · Maintain accuracy with guest records, billing and payment processing. · Oversee cash handling procedures, deposits and billing accuracy. · Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction. · Foster a positive work environment and promote teamwork among associates. · Monitor staff performance and provide coaching and feedback. · Recruit, train, schedule and supervise front desk associates. · Address and resolve guest complaints and special requests promptly and professionally. What are we looking for? REQUIREMENTS: · Bachelor’s degree in hospitality management or related field is preferred. · 3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role. · Experience with property management systems and hotel reservation software (Maestro) is preferred. · Excellent customer service and conflict resolution abilities. · Strong leadership, communication and problem-solving skills. · Ability to work flexible hours; including weekends and holidays. Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.