What are the responsibilities and job description for the Counter Attendant position at Benchmark Conference Centers of West Virginia, LLC?
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres. What you will have an opportunity to do: We are looking for a highly motivated, and customer focused to join our team as a Retail associate! This individual will be responsible for generating revenue and sales transactions through excellent product knowledge and providing excellent customer service with prompt service, as well as maintaining a fun, clean, and comfortable store environment. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! The Gift Shop Clerk is responsible for professional guest interaction always adhering to our Pyramid Global Core Commitments. ESSENTIAL FUNCTIONS OF THE POSITION Carry out the policies and procedures of Benchmark Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Follow safety procedures to ensure a safe working environment. Perform all duties in a professional manner and in accordance with company policies. Perform opening and closing procedures for retail shop. Collect all monies and charges for retail merchandise. Complete all accounting paperwork for all sales transactions. Assist with merchandising products. Ensure proper stocking of merchandise. Flexibility to work a varied schedule due to business levels and industry demand. Maintain elevated levels of sanitation and safety throughout the work area. Give clear and concise directions to various locations in the resort. Answer guest questions using excellent customer service skills. Must be well groomed, with a nametag at all times while working on the property. Must be well-mannered, always display a helpful attitude, greet guests when encountered, show appreciation to the guest for being at the resort, show willingness to help guests and employees at all times. Provide assistance in other job classifications as determined necessary by immediate superior. What are we looking for? Must be service oriented and provide excellent customer service. Ability to interact well with others. Able to accurately handle cash. Must have retail experience. Must have the ability to lift and move 10-25 lbs. daily. Communicate effectively and respectfully with all other co-workers and resort guests. Ability to use point of sale computer system. Must be prompt and dependable. Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.