Trade Support Specialist

Trade Support Specialist

📍 Remote (Dallas/Fort Worth, TX Based)

About the Role:

We’re looking for a Trade & Sales Support Specialist to help grow our Trade Program and strengthen relationships with interior designers and our outside sales reps. This person will play a key role in our Sales Team—driving new business, fostering lasting client relationships,supporting trade clients from inquiry to post-sale follow-up, keeping orders accurate and up to date, and collaborating with the team and outside sales reps to deliver a seamless client experience.

Key Responsibilities:

• Trade Program Growth & Outreach
• Drive growth of the BenchMade Modern Trade Program through proactive outreach and relationship building with designers and trade partners.
• Assist with onboarding new trade clients, ensuring a seamless introduction to program benefits and product knowledge.
• Track outreach efforts, using CRM tools in Monday.com.
• Client Account Management
• Serve as the main point of contact for trade clients from initial inquiry through delivery and post-sale support.
• Build and maintain strong relationships through consistent, professional communication and personalized service.
• Manage trade-tagged orders, including updates to fabric selections, sizes, or address changes, coordinating with internal operations and production teams as needed.
• Provide first-touch responses for trade-related returns or exchanges, routing details appropriately to internal teams.
• Customer Communication & Administrative Support
• Prepare pricing outlines, custom order requests, and support trade clients through purchase finalization.
• Manage trade inquiries via chat, phone, and email, ensuring prompt and knowledgeable responses.
• Handle swatch requests and specialty sample needs for trade clients, tracking fulfillment and communication updates.
• Maintain organization across all systems — including Shopify, Monday.com, and shared communication tools — ensuring all trade client information is up to date.

You’re a Great Fit If You:

• You have 2 years of experience in sales, account management, or customer support in the furniture or design industry.
• Are a proactive communicator with strong organization and time management skills.
• Have experience with Shopify, Monday.com, Zendesk or similar E-Commerce support systems.
• Thrive in a fast-paced, team-oriented environment