What are the responsibilities and job description for the Trade Support Specialist position at BenchMade Modern?
Trade Support Specialist
đź“Ť Remote (Dallas/Fort Worth, TX Based)
About the Role:
We’re looking for a Trade & Sales Support Specialist to help grow our Trade Program and strengthen relationships with interior designers and our outside sales reps. This person will play a key role in our Sales Team—driving new business, fostering lasting client relationships,supporting trade clients from inquiry to post-sale follow-up, keeping orders accurate and up to date, and collaborating with the team and outside sales reps to deliver a seamless client experience.
Key Responsibilities:
- Trade Program Growth & Outreach
- Drive growth of the BenchMade Modern Trade Program through proactive outreach and relationship building with designers and trade partners.
- Assist with onboarding new trade clients, ensuring a seamless introduction to program benefits and product knowledge.
- Track outreach efforts, using CRM tools in Monday.com.
- Client Account Management
- Serve as the main point of contact for trade clients from initial inquiry through delivery and post-sale support.
- Build and maintain strong relationships through consistent, professional communication and personalized service.
- Manage trade-tagged orders, including updates to fabric selections, sizes, or address changes, coordinating with internal operations and production teams as needed.
- Provide first-touch responses for trade-related returns or exchanges, routing details appropriately to internal teams.
- Customer Communication & Administrative Support
- Prepare pricing outlines, custom order requests, and support trade clients through purchase finalization.
- Manage trade inquiries via chat, phone, and email, ensuring prompt and knowledgeable responses.
- Handle swatch requests and specialty sample needs for trade clients, tracking fulfillment and communication updates.
- Maintain organization across all systems — including Shopify, Monday.com, and shared communication tools — ensuring all trade client information is up to date.
You’re a Great Fit If You:
- You have 2 years of experience in sales, account management, or customer support in the furniture or design industry.
- Are a proactive communicator with strong organization and time management skills.
- Have experience with Shopify, Monday.com, Zendesk or similar E-Commerce support systems.
- Thrive in a fast-paced, team-oriented environment