What are the responsibilities and job description for the General Manager- Retail position at Ben Tire Distributors?
Neal Tire has been a frontrunner in the automotive industry for 100 years, with 25 retail locations spanning Illinois, Indiana, and Kentucky. At each location, customers can choose from a wide array of tires from trusted brands and take advantage of a variety of auto services. Our parent company, Ben Tire Distributors, oversees an additional 6 distribution centers in the Midwest, providing efficient service to dealers across the region. We operate with the mission to build trusted, lasting relationships through excellent customer experiences, impeccable service, and community engagement. Committed to our roots as a family business, we are proud to be 100% employee-owned, allowing our staff to actively participate in the company’s success and build retirement benefits through company ownership.
Accelerate your career in the fast lane as our Retail General Manager, taking the wheel to drive success! This role offers a thrilling opportunity to lead a committed team, drive company sales, and maximize profitability through precise oversight of operations, inventory, expenses, and more. Join us in our commitment to outstanding customer service and become part of our employee-owned success story!
Job Type: Full-time
Work Location: In-person
Work Environment: Shop Environment
Weekly Day Range: Monday to Friday w/ Weekend Availability as Needed
Primary Responsibilities:
- Lead and develop the team through coaching, training, and performance management.
- Manage the store’s financial health by monitoring sales, inventory/cash controls, store-level marketing, customer satisfaction/retention, and handling P&L responsibility.
- Adhere and comply with all company policies, rules, and regulations as established.
- Maintain a strong relationship between the store and the surrounding community.
- Utilize recruiting tools and sound interview techniques to build a strong team with high retention.
- Develop employee schedules effectively to meet operational needs.
- Set the example for exceptional customer service, to include appropriate resolution of customer complaints.
- Maintain a safe workplace environment by adhering to all safety procedures.
- Foster a positive store culture, treating teammates fairly and with respect.
- Ensure the building, equipment, and grounds are well maintained.
- Maintain a strong relationship between the store and the surrounding community.
- Hold store meetings as required.
Job Qualifications:
Basic Qualifications:
- Valid driver's license w/ safe driving record
- Successful completion of background check and pre-employment drug screening
- Extensive knowledge of auto repair/maintenance procedures and trends
- Proven leadership with skills in management, training, and team development
- Familiarity with warehouse safety, equipment maintenance, and best practices
- Ability to work under pressure and handle multiple tasks
- Commitment to meeting the needs of a diverse customer base
- High level of professional integrity and customer service
- Proficiency in budgeting, forecasting, and store performance analysis
- Strong attention to detail, written and verbal communication skills, and interpersonal skills
Education Requirements:
- High School Diploma/GED Required
Experience Requirements:
- Management: 3 Years (Required)
- Customer Service 1-3 Years (Required)
Physical Demands:
- Stand and sit continuously and perform job functions for a full 8-hour shift w/ lunch break
- Lift and/or move tires weighing up to 50 lbs. with or without mechanical assistance
- Frequent bending, twisting, pushing, pulling, and stretching
Company Benefits:
- 401(k) w/ Company Match
- Employee Stock Ownership Plan
- Paid Time Off & Paid Holidays
- Employee Discount
- Health Insurance
- Dental Insurance
- Vision Insurance
Neal Tire is an equal opportunity employer. We are committed to treating all applicants and employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, religion, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Neal Tire is committed to providing a safe, healthy, and productive workplace that is free from alcohol and unlawful drugs as classified under local, state, or federal laws, including marijuana.