What are the responsibilities and job description for the CSR - Customer Service Representative position at Ben's Heating & Air Conditioning?
Job Title: Customer Service Representative (CSR)
Company: Ben’s Heating & Air Conditioning
Location: Oregon City, Oregon
Job Type: Full-Time
Pay: $19.00–$22.00 per hour, DOE
Reports To: Operations Officer
About the Role
We’re looking for a motivated and organized Customer Service Representative (CSR) to be the first point of contact for our customers. You'll handle incoming calls, assess customer needs, schedule service appointments, and provide support for our field teams. This position plays a critical role in ensuring a smooth and professional experience for our clients.
Key Responsibilities
- Answer incoming calls and identify job types: Maintenance, Demand Service, Estimates, Installs, or Other.
- Prioritize calls
- Respond to general inquiry emails and assist with rescheduling low-priority calls as directed.
- Collect customer payments as needed.
- Track call efforts and log outcomes.
- Provide daily call volume reports to the General Manager.
- Coordinate appointment availability with the Dispatcher and department managers.
- Support the service department in scheduling maintenance agreement customers.
- Promote monthly accessory specials during residential service scheduling.
- Conduct Quality Assurance follow-up calls within 24 hours of completed installations.
Required Qualifications
- High school diploma or GED
- 1–2 years of CSR, inside sales, or telemarketing experience
- Basic understanding of home services and customer expectations
Preferred Skills
- Strong verbal communication
- Organized and self-motivated
- Professional phone demeanor
- Tech-savvy and quick to learn new systems
- Creative problem-solver
What Success Looks Like
- Consistent, reliable work ethic
- Positive and proactive attitude
- Clear communication with customers and team members
- Able to work both independently and collaboratively
- Dependable and safety-conscious
Why Join Ben’s Heating & Air Conditioning?
We’re a family-owned company committed to delivering top-tier HVAC service with integrity and professionalism. At Ben’s, you’ll find:
- Competitive pay
- Opportunities for growth and training
- A strong, skilled team environment
- A culture centered on customer satisfaction and doing things the right way
To Apply:
Send your resume through really or email it to info@bensheating.com.
Questions? Give us a call at (503) 233-1779.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $19 - $22