Ben & Jerry's Store Manager

JOB TITLE: Shop Manager - Ben & Jerry's New Haven

JOB TYPE: Full-time

PAY: $20-$25 per hour tips

LOCATION: New Haven, CT

Job Description

New Haven nights are alive -- and we need someone who thrives when the city does.

This is a leadership role for someone who's equal parts operator and culture-builder. You'll run a tight shop, grow a great team, and make sure every scoop hits the same standard at midnight as it does at noon. If you're energized by late-night rushes, love developing people, and want to lead a business that actually stands for something -- this one's for you.

Hours: Open until midnight on weekdays, until 3am on Fridays and Saturdays.

What You'll Do

• Lead, coach, and develop a high-performing team that actually wants to show up
• Deliver standout guest experiences every hour, every night of the week
• Manage sales, labor, and daily operations with accountability and care
• Hold high standards during late-night hours when it counts most
• Represent the Ben & Jerry's brand and show up for the New Haven community
  
  

What We Offer

• $20-$25/hr plus tips and bonus opportunities
• Health benefits, PTO, and wellness support
• A people-first, purpose-driven culture
• Real growth for leaders who want to go further
• Free ice cream (obviously)
  
  

What You Bring

• 2 years of management experience in a fast-paced environment
• Strong leadership, communication, and people skills
• Comfort owning late-night operations and holding high standards after midnight
• Operational confidence and a team-focused mindset
• You care -- about your crew, the guest, and the product
  
  

Schedule note: This role includes regular late-night shifts. Weekday close is midnight; Friday and Saturday close is 3am. Night owls and experienced hospitality leaders encouraged to apply.