Receptionist

Receptionist

Bring your heart to work! Caring people make the difference at American Senior Communities!

Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., they are our guiding principles and create the framework for all our relationships with customers, team members and community at large.

American Senior Communities has proudly delivered patient centered care since the year 2000, with a long history of excellent outcomes. Each of our 80 American Senior Community is part of the neighborhood in which it exists. Our leaders and staff live in surrounding areas and know the community well. We value the same things in life that you do. The foundation of our senior living communities is based on the knowledge that we’ll be part of your neighborhood for many, many years. We take great pride in our hospitality and it is ingrained in everything we do. As partners in senior care, we are not just doing a job, but following a calling.

Our commitment to our team members:

• Grow our staff thru the O2NE program that offers fully paid LPN or RN higher education and training
• PayActiv – Have immediate access up to 50% for your pay
• Medical/Dental/Vision insurance available - Plans starting as low as $20 a week
• 401k
• Paid time off and paid holidays
• Generous friend referral program
• Tuition assistance and up to $500 for certifications
• Volunteer community involvement opportunities

What will you be doing and how will you make a difference at American Senior Communities?

• Making a difference in the lives of the patients we serve by providing them care and compassion.
• The Receptionist greets and assists all visitors and residents to the community, and operates the telephone system to answer incoming calls and direct callers to appropriate personnel. The Receptionist is committed to building on-going relationships with the residents and families, foster communication and ensures ongoing customer satisfaction.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to effectively communicate and work harmoniously with professional and non-professional staff.
• Ability to work in a “service" role to primary customers.
• Ability to operate standard office equipment, including but not limited to, cordless and multi-line phone, voice mail, copier, fax machine, computer, and stamp machine.

• Answers incoming telephone calls, determines the need of callers, and forwards calls to appropriate personnel or department; and/or provides assistance to ensure customer needs are met appropriately and timely.

• Maintains regular contact with families and residents to build a meaningful relationship; and ensures on-going customer satisfaction continues by making weekly social contact with residents, via phone call or in-person

• Prepares applicant packets and distributes employment applications to walk-in applicants.
• Assist Office Manager with collecting rent payments for residents per policies and procedures.

We are Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.