What are the responsibilities and job description for the Help Desk Technician position at BelovED Community & Empowerment Academy Charter Schools?
Job Summary
As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure. This position will be responsible for providing technical support to students, teachers, and staff and helping create a conducive learning environment. This role offers an excellent opportunity for those to advance their career in the field of educational technology.
Key Responsibilities
INDOPERATIONS
Requirements
As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure. This position will be responsible for providing technical support to students, teachers, and staff and helping create a conducive learning environment. This role offers an excellent opportunity for those to advance their career in the field of educational technology.
Key Responsibilities
- Technical Support: Provide technical assistance to teachers, and staff, addressing issues related to hardware, software, and network connectivity.
- Hardware Maintenance: Assist with the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Maintain accurate device and inventory counts.
- Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.
- User Training: Offer basic training and guidance to end-users on technology usage and best practices.
- Infrastructure Management: Maintain ticketing, asset management, website and other key networking systems
- Documentation: Keep detailed records of support requests, resolutions, and IT equipment inventory.
- Security Awareness: Assist in maintaining the security and integrity of the school's IT systems by adhering to security policies and procedures.
- Infrastructure Maintenance: Proficiently and proactively diagnose issues with Infrastructure services.
INDOPERATIONS
Requirements
- High school diploma or equivalent (Bachelor's degree in IT or related field preferred).
- Strong passion for technology and a desire to learn and grow in the IT field.
- Interest in K-12 education
- Experience using Incident IQ (preferred)
- Excellent problem-solving and communication skills.
- Basic knowledge of computer hardware, operating systems, and software applications.
- Customer-focused with a commitment to providing exceptional service.
- Ability to work well in a collaborative team environment.
- Prior experience in an educational setting is a plus, but not required.
- Medical
- Dental
- Pension
- Paid Time Off
Salary : $46,000 - $50,000