What are the responsibilities and job description for the Head of Operations, Nationwide Onboarding, Quality and Field Operations position at Belong?
About Belong
We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership. We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200 Belongers are strong, curious, and extremely ambitious.
The Role
Belong is searching for a native operator to lead one of the most critical missions in our company: delivering a flawless inspection, onboarding, tour and move-in experience for every single home and resident, nationwide. This is not a role for the faint of heart. It’s a role for someone who lives and breathes operational excellence, who sees beauty in six sigma precision, and who believes that systems, powered by discipline, math, and AI, can bend and organize reality.
What You Will Do
Architect the AI-Driven System that powers Belong’s inspections and onboarding nationwide, using our own software to create a zero-defect, infinitely scalable process.
Execute onboarding repairs to six sigma standards, managing everything from the first inspection to the last nail, ensuring no detail is missed.
Oversee QA inspections and post-QA repairs, eliminating defects before they ever touch the resident.
Guarantee a perfect move-in experience for every Belong resident, no exceptions.
Run Open Home tours across the country, bringing precision, reliability, and consistency to one of our highest-leverage touchpoints.
Build, scale, and inspire a world-class team obsessed with discipline, precision, and quality.
What We’re Looking For
Top 5 MBA or Master's in Operations in the United States: the kind of training that shows you know how to operate at the very highest levels.
Military Training in an officer position (IDF, US Army) is a strong plus.
A math and operations wizard: someone who doesn’t just manage complexity but thrives in it.
Unmatched discipline and work ethic. We need someone who outworks and outthinks everyone else, first in, last out in the office.
Cultural enhancementsenhacements: We are a global team that values leaders with different perspectives.
Someone who is crazy about operations, who finds joy in process, who can stare at a system until it reveals its flaws, and then ruthlessly eliminate them.
Deep love for QA and scaling operational systems.
A true leader: this role reports directly to the CEO and will be a cornerstone of Belong’s long-term success.
Why This Role Matters
Belong is on a mission to rewrite the system of homeownership and renting in America. None of that matters if we don’t deliver perfection to our residents and homeowners at the single most critical moment: the move-in. This role is the heartbeat of that promise. You will own it end-to-end.