What are the responsibilities and job description for the Customer Support Manager position at BeloForm Craft?
Company Description
Beloform Craft is a dynamic and detail-driven company dedicated to creating impactful experiences through well-executed events and brand activations. We value creativity, organization, and collaboration, and we take pride in delivering high-quality results that reflect our commitment to excellence. Our team thrives in a professional environment where innovation, growth, and precision come together.
Job Description
We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer service operations. This role plays a key part in ensuring client satisfaction, optimizing support processes, and guiding a high-performing support team. The ideal candidate is organized, solution-focused, and committed to delivering excellence at every customer touchpoint.
Responsibilities
Beloform Craft is a dynamic and detail-driven company dedicated to creating impactful experiences through well-executed events and brand activations. We value creativity, organization, and collaboration, and we take pride in delivering high-quality results that reflect our commitment to excellence. Our team thrives in a professional environment where innovation, growth, and precision come together.
Job Description
We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer service operations. This role plays a key part in ensuring client satisfaction, optimizing support processes, and guiding a high-performing support team. The ideal candidate is organized, solution-focused, and committed to delivering excellence at every customer touchpoint.
Responsibilities
- Oversee daily customer support operations to ensure timely and effective service
- Develop and implement support strategies that enhance customer satisfaction
- Monitor performance metrics and identify areas for improvement
- Train, mentor, and guide customer support staff
- Handle escalated inquiries and ensure resolutions align with company standards
- Collaborate with internal teams to improve service workflows and communication
- Maintain accurate records, reports, and documentation
- Strong leadership and organizational abilities
- Excellent written and verbal communication skills
- Problem-solving mindset with attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused approach with a professional demeanor
- Proficiency in customer support tools and systems
- Competitive salary ($52,000 – $55,000 annually)
- Growth opportunities within a developing organization
- Supportive and professional work environment
- Skill development and leadership exposure
- Stability and long-term career potential
Salary : $52,000 - $55,000