What are the responsibilities and job description for the Garden Center Truck Routing & Customer Service Coordinator position at Belmont Nursery?
Truck Routing & Customer Service
https://www.indeed.com/job/garden-center-truck-routing-customer-service-coordinator-eb7d8f1b6e8c20e0
Belmont Nursery is seeking a detail-oriented and customer-focused Truck Routing & Customer Service Coordinator with plant knowledge to join our team. This role is essential to ensuring efficient delivery operations while coordinating closely with our production yard to fulfill orders accurately and on time.
If you enjoy a fast-paced environment, solving problems, and being the hub between customers, sales, drivers, and yard operations, this is a great opportunity to grow with our team.
What You’ll Do
- Plan and coordinate daily truck routes to ensure timely and efficient deliveries
- Enter and manage customer orders accurately, including plant material and related products
- Monitor order fulfillment and proactively address delays, shortages, or discrepancies
- Communicate with drivers to coordinate routes, updates, and delivery needs
- Oversee daily fleet activity, including scheduling and dispatch support
- Monitor and maintain electronic driver logs (ELDs) to ensure compliance
- Adjust routes and priorities in real time to meet changing demands
- Provide customer support including answering phones, entering orders, and cashiering as part of the office team.
Qualifications & Skills
- Knowledge of plants, horticulture, landscaping materials, or nursery operations preferred
- Strong organizational and multitasking skills in a fast-paced environment
- Excellent communication and customer service abilities
- Experience in dispatching, routing, logistics, or a related field preferred
- Ability to coordinate effectively with yard or warehouse teams to meet deadlines
- Familiarity with fleet management and electronic driver logs (ELDs) is a plus
- Comfortable using computers including Microsoft Excel or Google Sheets, order entry systems, and scheduling software
- Experience with POS (point-of-sale) systems
- Ability to problem-solve quickly and stay organized under pressure
- Bilingual (Spanish/English) is a plus
What We Offer
- Competitive pay based on experience
- Opportunities for growth and advancement
- A supportive, team-oriented work environment
- Hands-on training and development
Our Core Values
Compassion Respect Laughter Intentionality Passion Perseverance Resourcefulness
We are passionate about what we do and strive to continuously improve—not just grow bigger, but better. We value our employees, customers, and community, and encourage team involvement through initiatives like our Giving Committee and Volunteer Team, supporting meaningful local projects.
If you enjoy coordinating people, plants, and logistics to keep operations running smoothly, we’d love to hear from you.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Retirement plan
- Tuition reimbursement