What are the responsibilities and job description for the Academic Advisor and Student Support Speciali position at Belmont College?
Title: Academic Advisor and Student Support Specialist
Department: Student Affairs
Supervisor: AVP, Student Affairs
Pay Grade: 9
Revision Date: 10/2024
Location: ATC: Academic and Technical Center
Approved by: President
Position Summary:
The Academic Advisor and Student Support Specialist is a professional staff position reporting to the AVP, Student Affairs. This position is available for appointments to proactively provide current and potential students with appropriate information about degree completion plans, retention strategies, career pathways, educational progress, and other services at Belmont College.
Specific Responsibilities and Duties:
1. Provide individual academic guidance to all current and prospective students and others as needed by appointment, telephone, email, virtually or on a walk-in basis.
2. Provide individual supportive academic counseling to students when appropriate. Refer students, as needed, to various community service agencies on a case-by-case basis.
3. Serve as a career services representative for the college, as needed.
4. Serve as an ADA representative for the college, as needed.
5. Develop student specific degree completion plans for the students assigned to their academic programs.
6. Participate in the Retention Module System (RMS) for “at-risk” students. Formulate and develop strategies for the student’s success; input and maintain accurate prospect records in a CRM (Customer Relationship Management System.
7. Follows up on leads generated through the recruitment plan and meets identified metrics and goals across the recruitment/retention pipeline.
8. Utilizing case management, the Academic and Student Support Specialist will follow up with appropriate interventions and strategies to assist the “high-risk” students as well as documenting and tracking Student Success plans.
9. Actively participate in College Governance Teams.
10. Collaborate with the Student Success Center to facilitate a seamless student intake process.
11. Seek professional development directly related to the Academic Advising function and at-risk students and/or other areas of student development.
12. Maintain records, both confidential and otherwise, on counseling and guidance activities as directed.
13. Assist Student Affairs staff in new student orientation, recruiting, and retention programming including but not limited to high school visits, awards ceremonies, college and career fairs.
14. Attend graduation ceremonies and other college functions, as needed.
15. Work occasional evening and Saturday hours as directed.
16. Sharing and selling the benefits of Belmont College in order to increase the number of inquiries and applicants to the College along with the conversion of those inquiries and applicants to help move students through the enrollment process.
17. Provide campus tours and programs to prospective and current students.
18. Works collaboratively with other College offices to provide a seamless admissions process, especially Academic Advising, Financial Aid, Registrar, and Student Success Center.
19. Establishes relationships with faculty, staff, students, and alumni as effective partners in student recruiting.
20. Assists in preparing comprehensive recruitment reports.
21. Answer incoming calls, greeting callers, providing information, taking messages, and responding to basic questions about college business at the front reception desk.
22. Perform other work duties as assigned.
Physical Requirements:
Note: Please rank the below tasks as F for Frequent (6 hours daily), M for Moderate (4-6 hours daily), O for Occasional (2-4 hours daily) or R for Rarely (>2 hours daily).
F Stand or Sit R Stoop/Kneel/Crawl R Carry/Weight Lift
O Walk F Talk/Hear O Exposure to Outside Environment
F Use of Fingers/Hands F See O Able to lift 25 pounds
R Climb R Exposure to Hazardous Materials
Position Requirements:
1. A master’s degree in counseling, student development, or any comparable degree in a related area is preferred, bachelor’s degree required.
2. Two years of experience in higher education in the areas of supportive counseling, instruction, academic advising, and student retention strategies is required; or
3. Any equivalent combination of experience and education which provides the required knowledge, skills, and abilities to perform the assigned tasks.
Belmont College does not discriminate or permit discrimination by any member of its community against any individual on the basis of race, color, national origin, sex, sexual orientation, age, disability, housing, citizenship, veterans status, or genetic information in matters of admissions, employment, or service the College provides. Belmont College also prohibits retaliation for asserting or otherwise participating in claims of discrimination and harassment.
This job description is subject to change at any time and nothing in this job description restricts the college’s right to assign or reassign duties and responsibilities. Additionally, this job description shall not be construed as an employment contract.