What are the responsibilities and job description for the Customer Experience Technician position at Belmar Pharma Solutions?
The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.
RESPONSIBILITIES
Demonstrate a working knowledge of all pharmacy rules and regulations
Interpret faxes, escripts, verbal, and written prescription orders
Input all information into the company's dispensing software
Charge credit cards for orders
Answer patient/customer phone calls and provide excellent customer service
Process refill requests from patients and provider’ offices
Call patients about new prescriptions
Call providers for refill requests
Maintain compliance with the Company’s patient confidentiality requirements
Follow all policies and procedures set forth by Company
Perform other duties as assigned
QUALIFICATIONS/
TRAINING
An equivalent combination of education, training, and experience may substitute.
High School Diploma or equivalent
Current tech certification or registration as required by the state of employment
Must exhibit excellent customer service skills and empathy
Excellent communication skills, listening skills and attention to detail
Ability to identify problems and recommend solutions
Experience with Microsoft Office products, data entry, email, internet
Good math skills are essential
Enjoy working in a team environment
Possess a strong work ethic
Prior experience working in a retail pharmacy preferred