Client Services Coordinator

We are currently recruiting for a Temp to Perm Member Services Event Coordinator (Client Service) in NYC (Midtown). The position is a hybrid schedule (3 days in-office Tues, Wed & Thurs and 2 days remote - Mon & Fri). The ideal candidate will have 2-3 years of experience providing support to a membership/customer services department, specifically with customer service, administration, and data maintenance in a corporate team. Standard business hours (35 hours weekly). This is a temp to perm opportunity starting ASAP. $23-27 per hour for temp period. (Perm 55K - 58K Base Benefits Package)

Responsibilities:

• Provide excellent customer service to company’s broad membership / client base and exhibitors at events and via phone and email.
• Support an array of member needs, including administration (processing new memberships, renewals and live/virtual event registrations).
• Handle all e-mail and phone communications with members and non-members in a professional, courteous, and timely manner.
• Answer inquires and find solutions related to events, registration, membership, and payment history.
• Process credit card, check and wire payments for membership dues and event registrations.
• Record booth, sponsorship, and lockbox payments and process membership transfers in the Dynamics system.
• Support accounting team with processing credit card, wire, and check refunds.
• Prepare accurate member reports and process updates to member records.
• Provide live event support, setting up and processing on-site member and event registrations.
• Train and supervise external on-site temporary event staff on registration policies and event procedures.
• Resolve requests, answer questions and promote company service offerings.
• Data maintenance (updating profiles, transferring memberships, creating new accounts/profiles, merging duplicate records and creating renewal invoices).

Requirements:

• Bachelors’ Degree
• Strong verbal and written communication skills
• willingness to travel and be onsite for events supporting registration
• Experience with Customer Focus – building strong customer relationships and delivering customer-centric solutions
• Experience taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Interpersonal Savvy – relating openly and comfortably with diverse groups of people
• Communicates Effectively – developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Local candidates only. Must live in a commutable range to NYC and comfortable with hybrid schedule. Standard business hours (35 hours weekly). This is a temp to perm opportunity starting ASAP. $23-27 per hour for temp period. (Perm 55K - 58K Base)