What are the responsibilities and job description for the IT Specialist 1 position at Bellingham & Whatcom County Housing Authorities?
About The Bellingham Housing Authority
The Bellingham Housing Authority (BWCHA), an independent municipal organization, is a high performing leader in affordable housing. BWCHA offers opportunities for people to thrive by ensuring access to quality, affordable homes. Our vision is that every person has the opportunity to live in a safe, secure, affordable home.
We are recruiting for a talented, detail oriented, and service focused part-time (20 hours per week) IT Specialist I (ITS 1). This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to the highest standards in public service.
** **
Job Summary
Under the supervision of the Director of Information Technology, the ITS 1 serves as the initial point of contact for staff, providing excellent customer service and supporting a wide range of technical solutions. This entry-level role focuses on Tier 1 helpdesk support, basic cloud administration, and ensuring end-users have the operational tools they need to succeed.
Essential Job Functions
Qualifications
**Knowledge, Skills, and Abilities**
The Bellingham Housing Authority (BWCHA), an independent municipal organization, is a high performing leader in affordable housing. BWCHA offers opportunities for people to thrive by ensuring access to quality, affordable homes. Our vision is that every person has the opportunity to live in a safe, secure, affordable home.
We are recruiting for a talented, detail oriented, and service focused part-time (20 hours per week) IT Specialist I (ITS 1). This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to the highest standards in public service.
** **
Job Summary
Under the supervision of the Director of Information Technology, the ITS 1 serves as the initial point of contact for staff, providing excellent customer service and supporting a wide range of technical solutions. This entry-level role focuses on Tier 1 helpdesk support, basic cloud administration, and ensuring end-users have the operational tools they need to succeed.
Essential Job Functions
- Serves as the primary point of contact for day-to-day technical support of hardware and software issues.
- Gathers and analyzes information about users' issues to facilitate the operation, configuration, and customization of assigned products.
- Assists with navigating application menus, including remoting into staff computers when needed using modern remote monitoring and management (RMM) tools.
- Troubleshoots basic network connectivity issues for local and remote employees on the corporate network.
- Performs basic Microsoft 365 administration, including user account creation and password resets.
- Manages staff computers, cell phones, and tablets utilizing Mobile Device Management (MDM) platforms.
- Develops and sustains a productive, customer-centric relationship.
Qualifications
**Knowledge, Skills, and Abilities**
- Ability to provide exceptional customer service with a courteous, compassionate, and tactful manner.
- Demonstrated ability to learn new technologies, applications, processes, and concepts.
- Basic understanding of networking and active directory environments.
- CompTIA A , Network , or Security certification preferred.
- Ability to maintain confidentiality and punctual attendance.