What are the responsibilities and job description for the Front office staff/medical receptionist position at Bellingham Natural Family Medicine?
Front Office Staff – Naturopathic Family Practice (Growth Opportunity)
Are you a warm, organized, and detail-oriented professional who loves helping people feel welcome and cared for? Our busy, multi-provider naturopathic family practice is looking for a Front Office Staff member to join our team!
About Us
Our mission is to provide excellent, high-quality healthcare in a warm and personal environment. We pride ourselves on building meaningful relationships with our patients and supporting whole-person wellness. Our clinic offers a close-knit, friendly, and rewarding work environment where team members are valued and supported.
Position Overview
As the first point of contact for our clinic, you’ll play a vital role in creating a positive patient experience. This position offers room for growth and development within the practice for the right candidate, including opportunities to take on additional responsibilities and special projects.
Key Responsibilities
- Greet patients with warmth and professionalism
- Manage scheduling, phone calls, and patient communications
- Maintain accurate patient records and data entry in the EMR
- Review patient data for accuracy and completeness
- Coordinate front office workflow to support providers and patients
- Work closely with physicians to communicate with patients regarding care, scheduling, and follow-up
- Collaborate with our insurance biller on patient accounts and insurance-related needs
- Order medical and office supplies
- Assist the Clinic Director with special projects and administrative initiatives
- Open and close clinic, including daily operational tasks
- Assist with general administrative duties and clinic organization
What We’re Looking For
- Excellent verbal and written communication skills
- Ability to create a safe, pleasant, and effective environment for a diverse patient population
- Strong interpersonal skills and professionalism
- Excellent organizational abilities and attention to detail
- Strong computer and technical skills (EHR systems, scheduling software, general office technology)
- Strong problem-solving skills and ability to think proactively
- Excellent work ethic and reliability
- Ability to multitask in a fast-paced environment
- A positive, team-oriented mindset
- Interest in holistic/naturopathic medicine (preferred but not required)
- Previous front office or healthcare experience is a plus
What We Offer
- A close-knit, friendly, and supportive team environment
- Opportunity for growth and expanded responsibilities
- Meaningful work helping patients on their health journeys
- Competitive pay based on experience
- Paid sick leave
If you’re passionate about helping others and want to grow with a practice that values both patients and team members, we’d love to hear from you!
To Apply:
Please send your resume and a brief cover letter to drknickrehm@bnfm.com explaining why you’d be a great fit.
Work Location: In person