What are the responsibilities and job description for the Technology Support Specialist II (Internal Applicants Only) position at Bellevue School District?
Position Objective
The position of Technology Support Specialist II is for the purpose of providing tier 2 technology support to the Bellevue School District.
Commitment To Equity
The Bellevue School District is committed to a diverse workforce representative of our students, one that embraces and models cultural competency as an international community.
DUTIES & RESPONSIBILITIES: (These duties are a representative sample; position assignments may vary.)
EDUCATION & EXPERIENCE (positions in this class typically require):
Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, hearing, seeing, and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, and push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Conditions Of Employment
CTSA Professional Technical salary classification “3” $ 81,834 to $ 86,141 annual salary (starting at $ 81,834 annual), 40 hours per week, for a 260-day annual assignment.
Medical, dental, vision, long-term disability, and life-insurance eligibility is based upon 630 hours worked within a school year. Retirement provided through Washington State Department of Retirement Systems. Other benefits include vacation and paid holidays.
Note
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Verification of identity and authorization to work in the United States must be completed. The District does not currently provide visa sponsorship. All offers of employment are contingent upon satisfactory results of background checks with prior employers/professional references; satisfactory outcome of a criminal history background check (includes fingerprinting); satisfactory outcome of sexual misconduct information from prior school district employers; and approval by the Bellevue School Board.
Bellevue School District Does Not Discriminate In Any Programs Or Activities On The Basis Of Sex, Race, Ethnicity, Creed, Religion, Color, National Origin, Age, Honorably Discharged Veteran Or Military Status, Sexual Orientation, Gender Expression, Gender Identity, Homelessness, Immigration Or Citizenship Status, The Presence Of Any Sensory, Mental, Or Physical Disability, Neurodivergence, Or The Use Of a Trained Dog Guide Or Service Animal And Provides Equal Access To The Boy Scouts Of America And Other Designated Youth Groups. The Following Employees Have Been Designated To Handle Questions And Complaints Of Alleged Discrimination
Civil Rights, Racial Discrimination, and Gender Expression or Identity Discrimination: Civil Rights/Nondiscrimination Compliance Coordinator Nancy Pham, (425) 456-4040 or phamn@bsd405.org.
Sex-based Discrimination, including Sexual Harassment: Title IX Coordinator: Jeff Lowell, (425) 456-4010 or lowellj@bsd405.org.
Disability Discrimination
Section 504/ADA Coordinator: Kerince Bowen, (425) 456-4168 or bowenk@bsd405.org
Mailing address for all three: 12111 NE 1st Street, Bellevue, WA 98005.
Members of the public with disabilities who have specific concerns about the effectiveness of the District’s communications to them should contact Janine Thorn, Chief Communications and Engagement Officer, at 425-456-4000 or thornj@bsd405.org.
Mailing address for all three: 12111 NE 1st Street, Bellevue, WA 98005.
Mailing address for all three: 12111 NE 1st Street, Bellevue, WA 98005.
The position of Technology Support Specialist II is for the purpose of providing tier 2 technology support to the Bellevue School District.
Commitment To Equity
The Bellevue School District is committed to a diverse workforce representative of our students, one that embraces and models cultural competency as an international community.
DUTIES & RESPONSIBILITIES: (These duties are a representative sample; position assignments may vary.)
- Responsible for tier 2 technology support via email, phone, other electronic medium, and in person
- Provides direct and indirect customer support for technology hardware and software through a tiered support model; to include staff, students and parents
- Ensure proper recording, documentation and ticket closure in ticket tracking system
- Responsible for creation and updating of technology related guides
- Assist with onboarding of new hires and laptop support
- Performs other job-related duties as assigned
- Reports directly to and is supervised by Technology Support Manager
EDUCATION & EXPERIENCE (positions in this class typically require):
- Five years of experience in use of computers, peripheral devices, Microsoft software and related/similar operating systems
- Associate's degree in Computer Science or a related field
- A Certificate
- Additional related experience may substitute for the educational requirements
- None
- Knowledge of computer systems, hardware and peripherals
- Knowledge of Microsoft operating systems
- Knowledge of Microsoft Office suite
- Knowledge of Microsoft Active Directory
- Knowledge of cloud technologies
- Knowledge of technology monitoring and support solutions
- Knowledge of mobile device operating systems
- Knowledge of general trouble-shooting techniques for software, hardware and network systems
- Possesses analytical and problem-solving skills commensurate with the position
- Ability to convey technical issues and materials to non-technical audience
- Ability to work independently with minimal direction or supervision.
- Possesses effective oral and written communication skills
- Shows a strong willingness to be customer service oriented
- Demonstrates multicultural sensitivity with the ability to effectively and collaboratively work with diverse populations
- Ability to perform all duties in accordance with all applicable Board policies and district and legal requirements
- Ability to meet and maintain punctuality and attendance expectations
Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, hearing, seeing, and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, and push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Conditions Of Employment
CTSA Professional Technical salary classification “3” $ 81,834 to $ 86,141 annual salary (starting at $ 81,834 annual), 40 hours per week, for a 260-day annual assignment.
Medical, dental, vision, long-term disability, and life-insurance eligibility is based upon 630 hours worked within a school year. Retirement provided through Washington State Department of Retirement Systems. Other benefits include vacation and paid holidays.
Note
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Verification of identity and authorization to work in the United States must be completed. The District does not currently provide visa sponsorship. All offers of employment are contingent upon satisfactory results of background checks with prior employers/professional references; satisfactory outcome of a criminal history background check (includes fingerprinting); satisfactory outcome of sexual misconduct information from prior school district employers; and approval by the Bellevue School Board.
Bellevue School District Does Not Discriminate In Any Programs Or Activities On The Basis Of Sex, Race, Ethnicity, Creed, Religion, Color, National Origin, Age, Honorably Discharged Veteran Or Military Status, Sexual Orientation, Gender Expression, Gender Identity, Homelessness, Immigration Or Citizenship Status, The Presence Of Any Sensory, Mental, Or Physical Disability, Neurodivergence, Or The Use Of a Trained Dog Guide Or Service Animal And Provides Equal Access To The Boy Scouts Of America And Other Designated Youth Groups. The Following Employees Have Been Designated To Handle Questions And Complaints Of Alleged Discrimination
Civil Rights, Racial Discrimination, and Gender Expression or Identity Discrimination: Civil Rights/Nondiscrimination Compliance Coordinator Nancy Pham, (425) 456-4040 or phamn@bsd405.org.
Sex-based Discrimination, including Sexual Harassment: Title IX Coordinator: Jeff Lowell, (425) 456-4010 or lowellj@bsd405.org.
Disability Discrimination
Section 504/ADA Coordinator: Kerince Bowen, (425) 456-4168 or bowenk@bsd405.org
Mailing address for all three: 12111 NE 1st Street, Bellevue, WA 98005.
Members of the public with disabilities who have specific concerns about the effectiveness of the District’s communications to them should contact Janine Thorn, Chief Communications and Engagement Officer, at 425-456-4000 or thornj@bsd405.org.
Mailing address for all three: 12111 NE 1st Street, Bellevue, WA 98005.
Mailing address for all three: 12111 NE 1st Street, Bellevue, WA 98005.
Salary : $81,834 - $86,141