Hotel Manager

Job Summary
We are seeking an energetic and dynamic Hotel Manager to lead our hospitality team and ensure an exceptional guest experience. As the Hotel Manager, you will oversee daily operations, manage staff, and uphold the highest standards of service and hospitality. Your leadership will drive revenue growth, optimize hotel performance, and foster a welcoming environment for guests and staff alike. This role offers an exciting opportunity to shape the success of a vibrant resort or hotel property while maintaining a focus on operational excellence and guest satisfaction.

Responsibilities

• Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and guest services, ensuring seamless coordination and high-quality service delivery.
• Oversee daily operations such as reservations, check-ins, check-outs, and guest inquiries to provide a smooth and welcoming experience.
• Manage hotel revenue through effective revenue management strategies, including pricing adjustments, occupancy optimization, and promotional initiatives.
• Develop and implement policies to ensure compliance with health, safety, and hospitality standards across the property.
• Recruit, train, and evaluate staff members; foster a positive team environment focused on exceptional customer service.
• Handle guest relations by addressing complaints promptly and professionally to maintain high satisfaction levels.
• Oversee budgeting processes, including expense control, financial reporting, and cost management to maximize profitability.
• Coordinate with human resources for staffing needs, employee development programs, and performance evaluations.
• Ensure proper operation of multi-line phone systems with excellent phone etiquette to assist guests efficiently.
• Conduct night audits when necessary to verify daily financial transactions and maintain accurate records.

Skills

• Multilingual or bilingual abilities to communicate effectively with diverse guests and staff members.
• Proven supervising experience in hospitality or hotel management roles with strong leadership skills.
• Extensive knowledge of hospitality management practices including guest services, hotel operations, revenue management, and human resources.
• Exceptional customer service skills with a focus on creating memorable guest experiences.
• Strong understanding of budgeting processes and financial management within a hospitality setting.
• Experience in resort environments or large-scale hotels preferred for handling complex operations.
• Proficiency in front desk operations, including managing reservations and multi-line phone systems with professional phone etiquette.
• Knowledge of night audit procedures to ensure accurate financial reporting at the end of each day. Join us in creating extraordinary stays for our guests while leading a passionate team dedicated to excellence!

Pay: $60,000.00 - $78,265.18 per year

Work Location: In person

Salary : $60,000 - $78,265