What are the responsibilities and job description for the Hospitality Front Desk Associate position at Bellevue Club - Hotel?
About Our Organization
Elevate your hospitality career by joining the team at the Eastside’s most prestigious athletic, social, and luxury hotel destination. Our expansive 250,000-square-foot property serves as a vibrant hub for the Pacific Northwest's community, seamlessly blending top-tier wellness amenities, an upscale 66-room boutique hotel, a comprehensive day spa, and four distinct culinary venues. From tennis tournaments and yoga to exclusive wine pairings and social gatherings, we provide an unmatched environment focused on member and guest well-being.
Elevate your hospitality career by joining the team at the Eastside’s most prestigious athletic, social, and luxury hotel destination. Our expansive 250,000-square-foot property serves as a vibrant hub for the Pacific Northwest's community, seamlessly blending top-tier wellness amenities, an upscale 66-room boutique hotel, a comprehensive day spa, and four distinct culinary venues. From tennis tournaments and yoga to exclusive wine pairings and social gatherings, we provide an unmatched environment focused on member and guest well-being.
Our guest services team does far more than handle arrivals and departures. We are looking for hospitality professionals dedicated to delivering a superior, individualized luxury experience. As the primary point of contact, you will set the tone with a gracious welcome and ensure that every final departure leaves a lasting, positive impression.
Compensation & Perks
- Hourly Rate: $24.00 per hour
- Healthcare: Fully covered Medical, Dental, and Vision coverage (eligible after 60 days)
- Retirement: 401(k) retirement program featuring a strong company matching contribution
- Property Access: Complimentary use of our state-of-the-art athletic facilities, gym amenities, and group exercise sessions
- Discounts: Special staff pricing on dining, spa treatments, and wellness products
- Career Growth: Internal promotion pathways and ongoing professional development training
- Work Environment: Staff appreciation initiatives, a newly modernized luxury workspace, and an energetic, collaborative atmosphere
- Additional Benefits: Free on-site employee parking and extra workplace perks
Key Responsibilities
- Manage guest check-ins and check-outs using the Opera Property Management System (PMS).
- Handle financial transactions securely, including cash handling, credit cards, and corporate direct billing.
- Direct incoming telephone traffic for the front office and manage reservation lines.
- Educate prospective visitors on room types, current availability, corporate rate programs, and property-wide services.
- Build, update, and manage individual room bookings within the computer database.
- Field and process incoming booking requests across multiple channels, including phone, email, and walk-in traffic.
- Monitor digital guest communications to proactively check on satisfaction levels during their stay.
- Partner closely with the housekeeping and guest services departments to fulfill special requests.
- Maintain accurate profiles for repeat guests, ensuring member numbers and personal preferences are correctly logged.
- Develop an in-depth, evolving knowledge of room layouts, facility hours, key leadership, and local Eastside attractions to answer guest inquiries.
- Adhere strictly to the established service protocols and operational standards set by management.
Candidate Qualifications
- Previous experience in a hotel setting is a plus, though we are willing to train the right person.
- A genuine enthusiasm for luxury customer service, strong attention to detail, and a commitment to exceeding expectations.
- A solution-oriented, positive mindset with a desire to build a career in a lively hospitality culture.
- Availability: Must be able to work flexible shifts, including evenings, weekends, and holiday rotations.
Apply Today
If you are searching for a dynamic, professional, and engaging workplace to expand your skills, we want to hear from you. Submit your application today!
If you are searching for a dynamic, professional, and engaging workplace to expand your skills, we want to hear from you. Submit your application today!
Salary : $24