Residential Healthcare Administrative Assistant

Salary and Benefits 

At Wingspan, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. 

Our offerings include:

• Hourly rate is $29 depending on relevant education, experience, and licensure
• Comprehensive health and Rx plans, including a zero-cost option.
• Wellness program including free preventative care
• Generous paid time off and holidays
• 50% tuition reduction at Case Western Reserve University for the MSW program
• 403(b) retirement plan
• Pet insurance
• Employer paid life insurance and long-term disability
• Employee Assistance Program
• Support for continuing education and credential renewal
• Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
• Flexible Spending Account for Health and Dependent Care

JOB SUMMARY: The Residential Healthcare Administrative Assistant provides administrative, clerical, and practical support for all healthcare efforts within the Residential Treatment Units, including but not limited to the Intensive Treatment Units (ITUs), Monarch Boarding Academy (MBA), and Psychiatric Residential Treatment Facility (PRTF) programs. This position reports directly to the Nurse Administrator.

ESSENTIAL DUTIES:

1. Provide support to Office of Healthcare Coordination department including, but not limited to, maintaining files, scanning documentation, answering the phone as necessary, appointment scheduling, obtaining prior authorizations, and ordering and maintaining medical/office supplies.
2. Assist with the communication between healthcare and interdisciplinary teams.
3. Review and answer correspondences regarding medical care for patients receiving residential treatment.
4. Create processes and maintain records for reporting, tracking, and compliance needs, including collection, input and reporting of data and other tracking/organizational duties as assigned.
5. Assist with staff onboarding, training and other departmental initiatives.
6. Ensure that all regulatory standards are maintained per Agency policies.
7. Participate in Quality Improvement Projects as indicated.

 
OTHER DUTIES:

1. Attend scheduled staff meetings, supervision, and on-going training.
2. All required training, certifications and licensures must be kept current in accordance with applicable licensing and accreditation regulations and standards.
3. Respect the privacy of clients and hold in confidence all information obtained during the client’s treatment.  All client-related documents should be handled in accordance with Agency guidelines on confidential material.
4. Maintain high standards of ethical and professional conduct and adhere to Agency policies and procedures.
5. Other duties as assigned by management.

QUALIFICATIONS:

1. Education:  Minimum High School Diploma required.
2. Licensure:   Not required.
3. Skills/Competencies:

• Core Expertise: Possesses skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
• Cultural Competency: Demonstrates awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
• Interpersonal Communication: Communicates clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
• Professional & Ethical Conduct: Adheres to professional values such as honesty, personal responsibility, and accountability; applies ethical concepts within scope of work and adheres to Agency policies and procedures.
• Collaboration & Teamwork: Functions effectively as a member of a professional team that includes employees, clients and family members.
• Problem-Solving & Decision-Making: Recognizes problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.

1.  Experience: Experience in healthcare and previous strong interdisciplinary engagement and/or management experience preferred.

Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law.

Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner.

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