What are the responsibilities and job description for the Front Desk Associate position at Belleair Beach Resort Motel?
Job Summary
We are seeking a reliable and friendly Front Desk Agent to join our hotel team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to handle various tasks efficiently in a fast-paced environment. Candidate must be able to work independently as well as alongside a team.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out procedures, including processing payments, completing guest registration and issuing room keys.
- Handle guest inquiries and resolve any issues or complaints promptly, maintaining high standards of guest relations.
- Maintain knowledge of hotel services, occupancy, amenities, and local attractions to assist guests effectively.
- Operate phone, emails and key systems to manage incoming calls and reservations.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and room readiness.
- Managing reservations through property management system, ensuring accuracy in bookings.
- Demonstrate team work alongside Property Management and Front Desk Associates.
Experience
- Previous experience in hotel and front desk operations.
- Strong customer service skills with a focus on hospitality excellence.
- Bilingual abilities are desirable.
- Familiarity with Property Management System, OpenHotels is a plus.
- Proficiency in phone etiquette while managing reservations and inquiries is essential.
- A background in guest services within hotels.
- Being cooperative in a team environment and comfortable working independently.
Requirements
- Must have your own, reliable transportation
- Must be able to sit at a desk for an extended period of time
- Must be able to walk up and down 2 flights of stairs throughout shift
- Must be able to lift a minimum of 10 lbs.
- Must be able to drive when dark outside
- A background check will be performed before hired
- Second shift availability 3pm-8pm
- Weekend availability
Language:
- English (Required)
Location:
- Belleair Beach, FL 33786 (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Belleair Beach, FL 33786 (Required)
Work Location: In person