Reservation Specialist

About the Position

The Reservation Specialist at Belle Meade Historic Site & Winery is responsible for greeting guests and checking in guests with reservations. This role involves selling tickets on-site and guiding guests to various attractions. Reservation Specialists have a passion for providing excellent customer service and a commitment to hospitality.

Duties/Responsibilities

• Welcome and greet visitors to the site, collect tickets, and provide guidance on exhibits and points of interest.

• Display a customer-focused demeanor and effectively engage with large daily crowds.

• Provide outstanding customer service and promptly address any inquiries from visitors.

• Develop expertise in all public ticketed experiences and actively promote ticket sales to walk-in visitors.

• Assist in coordinating special events and programs, particularly those held on weekends.

• Fulfill any additional assigned duties as required to support operational needs.

Required Skills/Abilities

• Excellent oral communication and people skills.

• Ability to multitask efficiently and within designated timeframes

• Strong customer service skills

Education and Experience

• Familiarity with a point-of-sale system is desirable

• Strong customer service skills are a must

• High school diploma or equivalent is preferred

Work Environment and Physical Demands

• Sitting, standing, and walking for prolonged periods of time

• Ability to bend, squat, kneel, twist, grab, and lift

• Provide necessary provisions for individuals with diverse mobility needs

• Belle Meade Historic Site & Winery is open daily 9:00 am to 5:00 pm; the work schedule for this position reflects these hours, including weekends and some holidays

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $18