Locker Room Attendant

Description

Belle Haven Country Club seeks full-time Locker Room Manager. The Locker Room Manager is responsible for overseeing all operations of the men’s and/or women’s locker rooms to ensure a first-class, welcoming, and professional experience for club members and guests. This position requires exceptional service standards, attention to detail, strong leadership, and the ability to create a polished and organized environment that reflects the values of a premier private club.

Requirements

Key Responsibilities

Member & Guest Experience

• Deliver outstanding hospitality and personalized service to all members and guests.
• Anticipate needs, greet individuals by name, and maintain a warm, professional presence throughout the facility.
• Ensure locker rooms are clean, orderly, stocked, and maintained at all times.
• Oversee shoe care services (cleaning, polishing, spike replacement) to club standards.
• Manage locker assignments, member requests, and special accommodations.
  
  

Operational Management

• Maintain cleanliness, organization, and presentation across all locker room areas, including lounges, restrooms, showers, and vanity spaces.
• Monitor inventory levels of towels, toiletries, amenities, and supplies; reorder as needed.
• Ensure laundry operations run smoothly and meet quality expectations.
• Coordinate with housekeeping, maintenance, and golf operations for timely issue resolution.
• Implement and uphold all safety, cleanliness, and service standards.
  
  

Staff Leadership

• Recruit, train, and supervise locker room attendants and support staff.
• Develop weekly schedules to ensure adequate coverage, including weekends and peak club times.
• Set clear performance expectations and promote a culture of professionalism and hospitality.
• Address performance issues promptly and constructively.
  
  

Member Relations & Communication

• Build strong rapport with members, learning preferences and anticipating needs.
• Respond quickly to concerns, requests, and feedback.
• Communicate effectively with Golf Operations leadership regarding service levels, staffing, and facility conditions.
  
  

Administrative Duties

• Manage supply budgets and track expenses.
• Maintain accurate locker records and service logs.
• Assist with tournament preparation and support for major club events as needed.
  
  

Qualifications

• Prior experience in a private club, hospitality, or luxury service environment required.
• Demonstrated leadership and staff management skills.
• Strong organizational abilities and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Professional appearance and demeanor consistent with a premier golf club environment.
  
  

Physical Requirements

• Ability to stand for extended periods and lift up to 40 pounds.
• Ability to continuously move throughout locker room areas during shifts.