Consumer Titles Specialist I

Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.

Function Description: The Consumer Titles Specialist I will collaborate with Consumer Servicing team.  This role is key to ensuring the seamless end to end title process of collateralized loans and leases.  Responsibilities include processing paid in full reports, resolving rejections, incoming loan packages, incoming perfected titles, out of state transfer requests and completing title documents while also supporting inbound and outbound calls.  This position must have excellent customer service skills, an aptitude for shifting priorities based on business needs and collaboratively with their team members, credit union staff and members. 

Reports to: Supervisor – Consumer Titles

Supervisory or Managerial Responsibility: None              

Contacts: All levels of credit union employees and members

Essential Responsibilities:

• Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments while holding staff accountable to standards.
• Review and support all activities associated with Consumer Processing. Includes day-to-day relationships, setting and accomplishing priorities, while maintaining a high level of productivity, and quality standards. 
• Ensure compliance with regulatory, and Agency requirements including but not limited to SCRA, Fair Credit Legislation, and CFPB.
• Ensure accuracy and completion of activities associated with the processing of all consumer title processes in effort to minimize rejections/delays.
• Tracking individual productivity and results to maintain and meet established team & department SLAs
• Responding to all member inquires and questions while providing excellent member service related to transitions via outbound and inbound calls and email
• Interact with governmental agencies and dealerships assisting them with error resolutions, lien perfections and general title questions while creating solutions and determining when scenarios should be escalated 
• Support and execute timely follow up on unperfected liens for direct and indirect collateralized loans, providing support and solutions for timely resolution. 
• Report on vendor performance and service standards to management team as necessary.

• Management retains the discretion to add to or change the duties of the position at any time.

Skills:

Ability to understand and execute tasks within Service Level Agreements (SLAs), required, Ability to solve problems and analyze with a high degree of accuracy, Effective time management with the ability to prioritize workload based on department requirements and member needs while working in a fast paced, deadline drive environment, Ability to work independently while promoting a positive team environment, Perform basic mathematical computations; Effectively communicate verbally and in writing, comprehend materials and follow instructions, Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills.

Core Responsibilities:

• Be available to work as scheduled and report to work on time.
• Be willing to accept supervision and work well with others.
• Comply with all organizational policies, the Employee Handbook, Code of Conduct, and required annual training.
• Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
• Adheres to safe working practices and always follows all organizational safety policies and procedures.
• Demonstrates compliance with all state, federal and all other regulatory agency requirements.
• Ensure strict confidentiality of all records and PII.

Core Values:

BE ETHICAL AND DEMONSTRATE INTEGRITY: Treat others with respect, dignity and” tough love.” It’s about character and influence, not about a title. Be honest and direct. Challenge ourselves and each other to reach our full potential.

BE ACCOUNTABLE: Lead by example. You are the reflection of how you show up. Set realistic expectations. Make good business decisions. Meet commitments. Learn from mistakes.

EMBRACE CHANGE: Develop the individual, improve the team, grow the institution. Encourage and reward creative solutions. Ask impactful organizational questions. Identify the problem to be solved and the desired outcome. Engage others. Believe in what’s possible.

APPRECIATE THE MEMBER: Achieve and retain trusted, valued relationships with members. Listen and identify needs. Prioritize the member experience. Maintain a high level of member satisfaction. Serve the member with pride.

ACHIEVE SUCCESS TOGETHER: Strive for Flawless Execution. Not for the sake of numbers, but for a sense of pride in a job well done. Success favors the prepared. Consistently plan, coach and grow to master our roles. Celebrate our success.

Act Nice Behaviors:

Accept mutual accountability when things go wrong

Acknowledge others’ efforts and thank them

Avoid jumping to conclusions

Be honest, direct, and civil with no hidden agendas

Communicate with others face to face whenever possible

Empathize with others by putting yourself in their shoes

Establish and build relationships into trusted partnerships

Forget the past and avoid holding grudges

Hear individuals out by actively listening to them

Protect and build up each other’s self-esteem

Recognize and reinforce others’ positive actions

Respect each other’s priorities and personal space

Bellco Credit Union provides a comprehensive benefits package to all regular, full time and part time employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.
 
In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals. 
Exempt branch roles may earn quarterly bonuses for production and team goals. 
Exempt non-branch management roles may be eligible for an annual managerial bonus. 
Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance. 
 
 

Salary : $22 - $24