Assistant Spa Manager

Job Summary:
We are seeking an Assistant Spa Manager with supervisory experience to oversee the daily operations of our Medspa facility. The Assistant Spa Manager will be responsible for overseeing the schedule and staff, ensuring exceptional customer service, and achieving sales targets while being the liaison between the main office and the satellite office. The ideal candidate will have a strong background in medspa coordination and a passion for delivering a seamless experience for our clients.

PRIMARY RESPONSIBILITIES

Employee Performance:

· Timeliness - Arrive 10 minutes before a scheduled shift

· Dress according to dress code, with professional: hair, makeup, and nails

· Positive team attitude!

Patient Communication:

· Reach out to patients to remind them to book their next appointment

· Field calls with leads interested in services

· Make reminder/confirmation calls one day prior to appointments and/or be responsible for reminder software for patients

· Coordinate patient messages to appropriate providers where necessary

· Close out sales, upsell when possible

Customer Service:

· Provide excellent Customer Service with a calm attitude

· Welcome patients upon arrival within 30 seconds, even if on the phone

· Check patients out efficiently/timely/correctly

· Answer the phone by the third ring

· Watch the waiting room to ensure clients are taken back on time

· Stay on top of staff schedule and timeliness

· Be conscious of appointment time lengths when scheduling

· Straighten spa waiting room, entry, and restrooms

Spa Cleanliness:

· Clean desk and waiting area (dust, arrange magazines, stock coffee bar)

· Stock retail shelves

· Abide by HIPAA requirements

· Stock desk with supplies

Clerical:

· Prep charts with appropriate paperwork for Patient

· Keep charts in the appropriate order and deliver them to the appropriate provider

· Pull charts one day prior

· Ensure all paperwork is completed in patient files

Money Handling:

· Manage daily cash drawer

· Reconcile daily spreadsheet

· Make bank deposits

Product/Service Knowledge:

· Attend all mandatory training/Meetings

· Know all current offers and specials

· Become proficient in all spa services within the first two weeks of hire

Office Management

· Be the point person for the main office manager

· Set the tone for the atmosphere with a positive attitude

· Be an example and oversee the team

· Be the eyes and ears to the main office manager

Required Qualifications:

· Bubbly personality

· Detail-oriented

· Professional

· Excellent written and oral communication skills

· Sales skills and experience

· Leadership qualities

· Knowledge of services

· Customer service

Preferred Qualifications:

· Medspa or salon experience preferred

· Supervisory experience preferred

***Travel to our Chester Springs office is required for training.

If you are passionate about the spa industry and have the skills necessary to lead a successful team, we invite you to apply for the position of Assistant Spa Manager. Join our team today!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Lancaster, PA 17601 (Required)

Work Location: In person

Salary : $19 - $21