Operations Specialist - Client Onboarding and Servicing

Bella Advisors

Operations Specialist - Onboarding and Client Servicing

Location: Roswell, GA

Compensation: Competitive base salary of $60,000 - $70,000 annually, commensurate with experience, plus benefits such as health insurance, 401(k) matching, and performance bonuses.

We are a growing Registered Investment Advisor (RIA) and Insurance firm seeking a resilient Operations Specialist to join our team and drive efficiency in client operations. If you're detail-oriented, thrive under pressure without getting rattled, and have a no-excuses "get it done" attitude, this role is for you. We're looking for someone who can handle the nitty-gritty of financial paperwork and client interactions while proactively building and refining processes to scale our operations. No room for thin-skinned types—this is a fast-paced environment where ownership and results matter.

Key Responsibilities:

• Manage end-to-end client onboarding, including gathering and processing paperwork, KYC/AML compliance, and ensuring seamless integration into our systems.
• Coordinate account transfers (ACATs) from external custodians to our firm, troubleshooting issues and minimizing downtime for clients.
• Handle daily client servicing tasks, such as responding to inquiries, updating records, generating reports, and resolving operational hiccups.
• Identify bottlenecks in current workflows and implement streamlined processes, documentation, and tools (e.g., CRM integrations, automation scripts) to improve efficiency and reduce errors.
• Collaborate with advisors, compliance, and custodians to ensure all operations align with regulatory standards (e.g., SEC, FINRA).
• Maintain meticulous records and audit trails to support firm growth and risk management.

Qualifications:

• 2 years of experience in financial services operations, preferably in an RIA, wealth management, or brokerage setting; familiarity with onboarding, account transfers, and client servicing is a must.
• Proven ability to establish and optimize processes—think workflow diagrams, SOPs, and tech tools like Salesforce or similar.
• Thick skin and a proactive mindset: You roll up your sleeves, push through obstacles, and deliver results without hand-holding.
• Strong attention to detail with the ability to spot errors in complex documents and multitask in a high-volume environment.
• Excellent communication skills for interacting with clients, advisors, and vendors—professional yet straightforward.
• Proficiency in Microsoft Office, financial software (e.g., Tamarac, Orion, or Excel for data manipulation), and basic tech troubleshooting.
• Bachelor's degree in finance, business, or a related field preferred; Series 65 or similar licensing a plus but not required.

If you're the type who turns chaos into systems and gets satisfaction from making things run smoother, apply now with your resume and a brief note on a process you've improved in a past role. We value action over perfection—let's build something great.

include managing client documentation, maintaining communication with clients, coordinating with internal teams to resolve concerns, and ensuring a seamless client experience.