What are the responsibilities and job description for the End User Computing Analyst position at Bell Flavors & Fragrances, Inc.?
End User Computing (EUC) Analyst
Location: Northbrook, IL
Employment Type: Regular Full-Time (Onsite)
Bell Flavors & Fragrances is a global manufacturer of flavors, fragrances, botanical extracts, and ingredient specialties headquartered in Northbrook, Illinois. We are seeking a service-oriented End User Computing (EUC) Analyst to join our IT team and support end users across a multi-site manufacturing environment.
In this role, you will provide Tier 1 and Tier 2 technical support, troubleshoot endpoint and application issues, manage device lifecycle activities, and support Microsoft 365 and Intune-managed environments. This is an excellent opportunity for a hands-on IT professional who enjoys problem-solving, customer support, and working across both office and operational settings.
Key Responsibilities
- Provide onsite and remote technical support for hardware, software, peripherals, and connectivity issues.
- Deploy, configure, maintain, and troubleshoot endpoint devices and user-facing technologies.
- Support Microsoft 365, Intune, and enterprise productivity tools.
- Manage tickets, user access requests, patching, and documentation.
- Participate in incident response activities and an on-call rotation.
Qualifications
- HS Diploma required
- Associates Degree or higher strongly preferred
- 5 years of experience in IT support, desktop support, or EUC roles.
- Strong experience with Windows support, Microsoft 365, and Intune or similar MDM tools.
- Experience supporting users across multiple locations; manufacturing environment experience preferred.
- Strong troubleshooting, communication, and customer service skills.
- Citrix VDI experience is a plus.
Why Join Bell?
- Opportunity to make a meaningful impact in a critical security role
- Collaborate in a supportive, team-oriented culture
- Be part of a company that values innovation, integrity, and continuous improvement
- Competitive salary range $75K - $85K and benefits package
Bell Flavors & Fragrances develops products for food, beverage, cosmetic, personal care, and household care companies throughout the world. Bell has nine manufacturing plants worldwide including the United States, Canada, Mexico, Colombia, Brazil, Germany, Singapore, and China. Bell operates sales offices in more than 40 countries and is proud to be privately held by the Heinz family. www.bellff.com
Salary : $75 - $85