What are the responsibilities and job description for the Client Services Representative position at Bell Brothers?
About Bell Bros:At Bell Brothers Plumbing, Heating & Air, we are your gateway to a rewarding career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air conditioning, windows, and plumbing solutions, and we believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.Job OverviewAre you passionate about delivering outstanding customer service? We're looking for enthusiastic Client Services Representatives! Join Bee's, and you'll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.As a Client Services Representative, you'll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you! What you'll be doing:Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns.Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solutionProactively gain and maintain a complete understanding of our portfolio of products and services.Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scriptsWhat we're looking for: 3-5 years of Call Center experience preferred Weekend availability: (8hr or 10hr shifts)HVAC & Plumbing Industry experience is a plus Ability to talk and type accurately; typing speed of at least 45 wpmDedicated to providing superior client serviceAbility to manage multiple priorities within a fast-paced environmentStrong judgment skills to make sound business decisionsProficient in Microsoft Suite Products, experience with SERVICE TITAN a plusBilingual Spanish is a plusConsent to a pre-employment background checkPhysical RequirementsRegularly required to sit; use hands to handle or feel and typeSpeaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issuesFrequently required to reach with hands and armsOccasionally required to stand, walk and stoop, kneel, crouch, or crawlMay lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focusBenefitsAccrued PTO at 1 hour for every 40 hours worked7 Paid HolidaysMedical/Dental/Vision401k with company matchPrizes and giveawaysOngoing TrainingWorking for a company that values the employees#BEEPay Range$18—$25 USDWe are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act. Bell Bros Privacy Policy
Salary : $18 - $25