What are the responsibilities and job description for the Sales Dispatcher position at Bell Bros?
About Bell Bros:
At Bell Brothers Plumbing, Heating & Air, we are your gateway to a rewarding career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air conditioning, windows, and plumbing solutions, and we believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.
- Manage daily schedules and technician assignments to maximize efficieny and revenue
- Dispatch calls based on technician skill, performance, and availability
- Prioritize same-day and high-value opportunities
- Adjust schedules in real time to handle cancellations, delays, and urgent needs
- Monitor technician progress and maintain schedule visibility throughout the day
- Coordinate turnovers and capture in-home sales opportunities
- Ensure accurate job details, notes, and documentation for every dispatch
- Confirm upcoming appointments and maintain strong communication with teams
- Audit appointments and identify missed opportunities or scheduling gaps
- Follow up on pending and canceled calls to recover revenue
- Support inbound booking during high call volume as needed
- 2 years of dispatching experience. Call center experience is highly preferred.
- Ability to think ahead and make quick, effective decisions
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in basic computer applications and call center software. Service Titan experience is a plus.
- Health insurance: Comprehensive medical, dental, and vision coverage.
- Retirement plan: 401(k) with company match.
- Paid time off: Generous vacation, holidays, and sick leave.
- Training and development: Ongoing opportunities for professional growth and advancement.
- Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
#BELLP
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.
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Salary : $26 - $30