Customer Service Associate (Cash Handling Experience REQUIRED)

JOB OVERVIEW: Responsible for ensuring our customers have a positive shopping experience. The CSA welcomes customers with a friendly greeting and eye contact, ensures proper merchandise presentation, operates cash register, laminating machines and other operating equipment; as well as maintains online sales and updates store website and POS system inventory in accordance with policies and procedures. Keeps a clean work area at all times and treats fellow associates with courtesy and respect.

ESSENTIAL DUTIES and RESPONSIBILITIES:

· Processes register transactions, answers customer phone calls, operates laminating machine, measures/cuts butcher paper, and conducts store merchandising as needed.

· Understands all policies and procedures concerning B2B’s online store and assists in fulfilling online orders according to B2B’s best practices and productivity standards.

· Demonstrates TRUE courtesy, respect, and prompt responses to fellow associates and customers and handles all customer requests in a courteous and genuinely helpful way.

· Takes accurate markdowns/ups, counts merchandise, performs inventory as needed, updates any inventory discrepancies and is familiar with custom product pricing.

· Maintains brand name familiarity and product knowledge to assist customers with suggestions. Conducts restocks, counts and receives shipments as needed.

· Performs all cleaning tasks, such as dusting, sweeping, mopping, vacuuming, etc.. (in the breakroom, bathrooms, classroom, art/engraving station, storage rooms, sales floor) to ensure a neat, clean and organized store.

· Protects sensitive information, such as credit card details and customer phone numbers, by secure handling practices and ensuring strict confidentiality.

· Maintains a high level of awareness and customer contact on the sales floor to prevent customer theft.

· Maintains floorplan familiarity, reports any unsafe conditions or practices and follows safety policies to minimize risk and/or losses to the company.

· Understands all policies and procedures concerning cash, credit cards, returns, voids, store credit, tax exemptions and offline procedures.

· Follows company requirements on scheduling and timekeeping policies and practices on B2B’s communication app.

· Assists with art camps and paint classes (instructing, scheduling, setting up, breaking down, cleaning, etc..)

·Performs other duties as assigned.

KEY COMPETENCIES/REQUIREMENTS

· Customer Focused

· High Integrity and Trustworthiness

· Excellent Interpersonal and Communication Skills

· Creativity

· Self-Initiative

· Action Oriented (Sense of Urgency)

· Strong Organizational and Detail Orientation Skills

EDUCATION and EXPERIENCE

· High School diploma or GED

· Previous cash handling experience REQUIRED

· Previous work experience in a retail setting and/or school setting HIGHLY preferred

· Proficiency with computers and strong MS Word and all social media platforms.

· Sales experience preferred

· Previous experience in Education or pursuing an Education career path highly preferred

PHYSICAL DEMANDS

This position requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift. Requires occasional lifting and carrying items weighing up to 20 pounds unassisted.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

BELL 2 BELL has the right to modify the duties and functions of the job description based on the needs of the business.

Job Type: Part-time

Pay: From $10.00 per hour

Benefits:

• Employee discount

Experience:

• Cash handling: 1 year (Required)
• Retail sales: 1 year (Required)

Work Location: In person

Salary : $10