Sr. Workforce Management Analyst

The Senior Workforce Management Analyst is responsible for the oversight, analysis, and governance of store payroll hours, labor budgets, and workforce financial performance. This role serves as a key analytical partner, delivering insights that drive labor investment decisions and ensure alignment to company financial targets.

Through ownership of recurring reporting and ad-hoc analysis, this position provides visibility into labor spend, identifies risks and opportunities, and supports strategic decision-making across Business Support Services (BSS), Division Offices, Regional teams, and Stores.

Labor Analysis & Insights

• Own and deliver recurring reporting on payroll hours, labor spend, and budget performance, ensuring accuracy, consistency, and actionable insights
• Analyze daily, weekly, monthly, and quarterly labor performance across payroll hours, sales, traffic, and productivity metrics
• Identify drivers of variance to budget, forecast, and prior year; deliver clear recommendations to improve performance
• Perform deep-dive and ad hoc analysis to uncover trends and support key business decisions
• Translate complex data into simple, actionable insights for cross-functional partners

Budget & Forecast Support

• Support labor budgeting, forecasting, and salary support planning processes
• Analyze wage rates by employee type and role to identify risks and optimization opportunities
• Build and maintain detailed labor hour allocations for initiatives, pilots, and peak business periods
• Partner with finance and business teams to align labor investment with financial targets

Ad Hoc Analysis & Strategic Support

• Support brand expansion, pilots, and test-and-learn initiatives through structured analysis and reporting
• Deliver recaps and readouts with clear insights and recommendations
• Evaluate the impact of operational and strategic changes on labor performance

Workforce Planning & Traffic Support

• Assist with workforce planning by analyzing staffing levels relative to demand and financial targets
• Support traffic and demand analysis, including projects and leadership requests
• Identify opportunities to better align labor hours with customer demand

Salary & Cost Management

• Review of salary support processes and vendor agreement analysis
• Monitor cost drivers and provide insights to improve labor efficiency and spend control

Process Improvement & Communication

• Drive simplification and continuous improvement of WFM processes and reporting
• Support development of presentations for key initiatives (e.g., holiday planning, inventory, major rollouts)
• Communicate updates for Hours of Operation and ensure alignment across stakeholders

Success Metrics

• Timely and accurate delivery of insights and analysis
• Clear, actionable recommendations that influence decision-making
• Improved labor efficiency and optimized hours allocation
• Measurable productivity gains and cost savings
• Strong partnership and influence across cross-functional teams

What You’ll Bring

• 4–6 years of experience in workforce management, labor analytics, or financial analysis
• Strong analytical mindset with ability to translate data into business insights
• Advanced Excel skills; experience with Access and reporting tools
• Ability to manage multiple priorities and deliver in a fast-paced environment
• Strong communication skills with experience presenting to leadership

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