Optometric Office Coordinator

Belk Eye Clinic is a busy, patient-focused optometric practice committed to delivering exceptional eye care and outstanding customer service. We are seeking a highly organized and detail-oriented team member to support the administrative operations of our office and help ensure a seamless experience for both patients and staff.

Position Summary

The position is responsible in helping oversee the daily administrative functions of the practice. This role serves as a key point of contact for patients, manages scheduling and office workflows, coordinates insurance and billing processes, and supports efficient office operations. The ideal candidate is professional, dependable, friendly, and capable of managing multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

• Manage patient scheduling, appointment confirmations, and calendar coordination
• Answer incoming calls and respond to patient inquiries professionally and efficiently
• Verify insurance eligibility and benefits prior to appointments
• Maintain accurate patient records and update electronic health records as needed
• Process patient payments, balances, and related administrative documentation
• Coordinate patient check-in and check-out procedures
• Manage office correspondence, email communications, and document filing
• Assist with insurance claims, authorizations, and billing support
• Monitor office supplies and place orders as needed
• Support providers and staff with administrative tasks and workflow coordination
• Ensure compliance with office policies, procedures, and patient confidentiality standards
• Maintain an organized, professional, and welcoming office environment

Qualifications

• High school diploma or equivalent required; associate degree preferred
• Administrative or medical office experience preferred
• Previous experience in an optometric, ophthalmology, or healthcare setting is a plus
• Strong organizational, time management, and multitasking skills
• Excellent written and verbal communication abilities
• Proficiency with Microsoft Office, scheduling software, and electronic medical records systems
• Ability to handle confidential information with discretion and professionalism
• Strong attention to detail and problem-solving skills

Preferred Skills

• Medical insurance verification and billing experience
• Knowledge of healthcare administrative procedures
• Experience managing multiple schedules and priorities
• Customer service and patient relations experience

Benefits

• Competitive compensation based on experience
• Paid time off and holidays
• Employee discounts on eyewear and eye care services
• Professional development and training opportunities
• Supportive team environment

Pay: $16.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person

Salary : $16 - $24