What are the responsibilities and job description for the HVAC Technical Support Coordinator position at Belimo?
Summary
The Technical Support Coordinator is the entry-level contact between Belimo and our customers regarding technical questions.
What You'll Do
At Belimo, we take pride in making our company a rewarding place to work. Our leaders are value-driven and encourage new ideas in their teams around the world. Through our passion, our employees are not only creating amazing products, they are revolutionizing the HVAC industry. Investing in our people is at the heart of Belimo's approach to engaging diverse creative talent to grow an industry-leading company. The success of our corporate brand is based on the expertise and commitment of each individual.
Belimo is committed to paying all employees in a fair, equitable and transparent manner. The pay for this position ranges from $26-$30 per hour with a target performance bonus of 7% of an employee’s annual base salary. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo
This position is not eligible for visa sponsorship or support such as H1B, TN, E-3, CPT, OPT, STEM OPT, or employment based permanent residence processes, now or in the future.
Recruiter Morgan Prestamo
The Technical Support Coordinator is the entry-level contact between Belimo and our customers regarding technical questions.
What You'll Do
- Support customers with technical questions regarding Belimo product. These can include: sizing, selection and competitive cross references resulting in quote creation.
- Provide Technical Documentation to customers.
- Monitor and execute on information contained in the technical support communication mailboxes.
- Receive technical correspondence from Technical Support team and Belimo outside sales staff.
- Provide timely responses and assist in closing out any action items from such communications.
- Process Return Material Authorization requests on specific products.
- Associates Degree in a technical discipline or an applicable business program certification preferred.
- At least 2 years of experience supporting a technical product, preferable an electro-mechanical device.
- A background in supporting manufacturing processes or technical products is required.
- HVAC background considered a plus.
- Proficient typing skills with high level of accuracy.
- Ability to interpret complex business documents.
- Ability to professionally communicate with customers both verbally and in writing.
- Proficient use of personal computer, fax machine, and other supporting business equipment is a must.
- High comfort level on use of the Microsoft Suite of products (Outlook, Word, and Excel).
- High degree of time management and organization required.
- Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
At Belimo, we take pride in making our company a rewarding place to work. Our leaders are value-driven and encourage new ideas in their teams around the world. Through our passion, our employees are not only creating amazing products, they are revolutionizing the HVAC industry. Investing in our people is at the heart of Belimo's approach to engaging diverse creative talent to grow an industry-leading company. The success of our corporate brand is based on the expertise and commitment of each individual.
Belimo is committed to paying all employees in a fair, equitable and transparent manner. The pay for this position ranges from $26-$30 per hour with a target performance bonus of 7% of an employee’s annual base salary. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo
This position is not eligible for visa sponsorship or support such as H1B, TN, E-3, CPT, OPT, STEM OPT, or employment based permanent residence processes, now or in the future.
Recruiter Morgan Prestamo
Salary : $26 - $30