Field Service Manager - Central

Belimed is a leading global supplier of innovative cleaning, disinfection and sterilization solutions for medicine, with subsidiaries in Europe, USA and China. Under the brand name Belimed we develop, produce and distribute equipment for hospitals and clinics. Our more than 1000 employees in 10 countries have been working tirelessly for over 40 years to provide our customers with absolute confidence in sterile processing solutions.

Job Description

As the Field Service Manager you will manage all aspects of the designated service region, including but not limited to, workforce selection, performance management, P&L monitoring, territory needs and opportunities, as well as customer relations.

Territory: Texas, Oklahoma, Louisiana, New Mexico, Arkansas, Mississippi

Compensation: $85,000-$110,000 10% bonus

How you will impact Belimed and our clients

• Monitor and manage the overall performance of the service zone, including revenue, expense management, and penetration into the install base
• Ensure the achievement of all key and operational measures, especially in the areas of safety, development, customer satisfaction, operational improvements, revenue generation, and profitability
• Develop and manage growth and profitability of the field service business by tracking financial performance to ensure profitability
• Partner with the Sales team to assist in securing capital equipment sales, new service opportunities, and to retain current business; presents the service offering to customers as required
• Lead the hiring, training, and development of the field service team
• Drive performance management, including performance reviews, coaching, and development opportunities to direct reports
• Develop and implement profitable service programs resulting in sales lead generation and excellent customer service
• Promote seamless collaboration between Sales and Service teams to drive profitability and efficiency
  
  

What you need to succeed

• Associate’s degree or equivalent work experience
• Hands-on experience managing a field team of at least 10 mechanical technicians
• Ability to creatively solve business problems through gathering and analyzing data
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office Suite and other basic computer literacy
• Knowledge of OSHA standards in a service environment
• Acceptable driving record
• Ability to travel extensively with little notice prior to travel (~20% overnight)
• Able to obtain a valid passport for occasional international travel