What are the responsibilities and job description for the Program Data Coordinator position at BELFOR Property Restoration?
Position Overview
The Program Data Coordinator manages BELFOR’s expansive vendor portal ecosystem, which spans over 100 external platforms. This role is crucial for ensuring operational continuity by overseeing portal account setup, managing customer connections, controlling user access, ensuring compliance requirements are met, and aligning external data with BELFOR’s Customer Service (BCS) data. The coordinator serves as the primary liaison between internal teams and external portal support for accurate registration, proper routing of Work Orders and Purchase Orders, and timely issue resolution.
Key Responsibilities
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
BELFOR Holdings is an Equal Opportunity Employer
The Program Data Coordinator manages BELFOR’s expansive vendor portal ecosystem, which spans over 100 external platforms. This role is crucial for ensuring operational continuity by overseeing portal account setup, managing customer connections, controlling user access, ensuring compliance requirements are met, and aligning external data with BELFOR’s Customer Service (BCS) data. The coordinator serves as the primary liaison between internal teams and external portal support for accurate registration, proper routing of Work Orders and Purchase Orders, and timely issue resolution.
Key Responsibilities
- Portal Setup & Management
- Maintain and manage all BELFOR portal accounts, including new setups, company profiles, registrations, renewals, and fee payments.
- Track portal status, requirements, and internal customer alignments.
- Ensure all portal invitations are sent to and processed via the dedicated Portals inbox.
- Work Order & Automation Support
- Ensure correct routing of Work Orders to the Technical Command Center (TCC) for automated lead entry.
- Assist in assigning Account Managers (AMs) and verifying correct BCS alignment.
- Troubleshoot work order visibility, routing, email notifications, or automation failures.
- User Access Management
- Process new user access requests, verify office access history, and obtain General Manager (GM)/AM approval.
- Create user accounts, configure permissions, and remove access after termination via the Kace system.
- Maintain the Portal Login Tracking sheet with updates for all user access changes.
- Compliance & Documentation
- Upload and manage required documentation (W9, COI, Safety forms, ACH, check requests).
- Coordinate with Health & Safety for safety-heavy platforms/questionnaires.
- Support registration and contract processes with Sales, AMs, Legal, and National Accounts teams.
- Customer & Portal Alignment
- Research and align portal companies with correct BCS customers using corporate data, logos, and address verification.
- Maintain the Portals Master Customer List with updated connections, dependencies, and client requirements.
- Inbox & Communication
- Manage the Portals inbox, triage messages, and route to appropriate teams.
- Communicate with client contacts, portal support teams, and internal departments to resolve issues.
- Provide guidance to field offices, AMs, and internal teams on portal usage and requirements.
- Other projects and duties as assigned.
- Experience with database management and data integrity.
- Strong organizational skills and attention to detail, especially in a multi-platform environment.
- Excellent written and verbal communication skills for liaising with internal and external stakeholders.
- Ability to troubleshoot technical issues related to data routing and system access.
- Proficiency in Microsoft Office Suite (especially Excel/data tracking).
- Primarily sedentary role working at a desk utilizing computer systems and phones.
- Ability to work effectively in a high-volume, detail-oriented environment.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
BELFOR Holdings is an Equal Opportunity Employer
