Franchise Business Coach

The Franchise Business Coach (FBC) serves as the primary liaison between the brand and franchise owners, providing strategic guidance and operational support to help franchisees achieve business success. This role focuses on driving sales growth, operational efficiency, profitability, brand alignment, and overall business development. The FBC partners closely with franchisees to identify opportunities, implement improvement strategies, and deliver training on systems, tools, and best practices. This position will be located in the Ann Arbor, MI corporate BELFOR Franchise Group office.

Key Responsibilities

• Serve as the primary point of contact for 20-40 franchisees, providing ongoing operational and business support.
• Conduct regular business reviews with franchise owners to evaluate performance, marketing initiatives, sales results, growth opportunities, and operational effectiveness.
• Build strong, collaborative relationships with franchisees through coaching, strategic guidance, and business development support.
• Maintain working knowledge of daily business operations, including systems and other operational software platforms used by franchisees.
• Analyze financial and operational Key Performance Indicators (KPIs) with franchisees to identify trends, improve performance, and drive profitability.
• Travel regularly to franchise locations to strengthen relationships, assess operations, provide coaching, and support business growth initiatives.
• Collaborate with internal teams to plan and execute annual conventions, regional meetings, training sessions, and company events.
• Foster strong partnerships and collaboration between franchisees, BELFOR Property Restoration, and other BFG brand networks.
• Support the onboarding and training process for new franchise owners.
• Provide additional support to the Brand President, Marketing, and Franchise Development team as needed.
• Travel approximately 25-50% to support franchisees, attend meetings, and participate in industry events.
• Facilitates best practice sharing and peer mentoring amount the franchise community.
  
  

Qualifications & Skills

• Strong verbal and written communication skills with the ability to build trust and influence business partners.
• Proven ability to coach, train, and mentor franchise owners and teams.
• Excellent organizational, time management, and problem-solving skills.
• Self-motivated with the ability to work independently and make sound business decisions.
• Strong relationship management and business development capabilities.
• Experience creating and executing customized action plans to improve operational performance.
• Detail-oriented with a strong commitment to follow-through and accountability.
• Professional, approachable, and collaborative personality with a positive attitude and sense of humor.
  
  

Education & Experience

• Bachelor’s degree in Business or a related field preferred.
• Minimum of 5 years of relevant experience in business operations, franchise support, consulting, or related industry experience preferred.
• Experience working with financial reporting, operational metrics, and business management systems preferred.