Technical Service Representative

Job Title: Optima Solution Professional

Location: Sterling Heights, MI 48312

Duration: 12 Months contract (Potential Temp to Perm)

Payrate: $27/hr.

Shift: 1st shift

Job Description:

• Support the ongoing activities of onsite Client customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
• Ensure plant operations are functional and provide the customer with proactive support as needed.
• Communicate updates to Client Technical and account management effectively and efficiently.
• Perform tasks at the direction of the Client leadership while ensuring Health, Safety, and Environmental protocol is always followed.
• Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.
• Effectively explains complex ideas to both technical and non-technical audiences to ensure customer needs are met.
• Participate in weekly meetings with technical experts to review site projects and activity.
• Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed.
• Record weekly inventories, place material orders and communicate status both externally and internally.
• Use Client digital tools to capture critical data and facilitate problem solving.
• Provide sales support to maintain/expand business and ensure effective start-up of new products.
• Support any special projects needed.

Qualifications:

• This position is a floater position to help coverage within the Shop
• Working a 2nd Shift or 3rd shift, Flexibility along with occasional mornings. Weekends.
• HS diploma or equivalent is required
• Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.)
• Comfortable working in a customer production environment, around automated equipment, and be able lift ~30 lbs. on a limited basis.
• Works collaboratively with team members to address and overcome challenges.
• Demonstrated strength in fostering clear, collaborative communication at every organizational level.