Salesforce Administrator

Job Title: CRM Platform Specialist / Salesforce Administrator

Location: Pittsburgh, PA 15204

Duration: 11 Months Contract (Potential temp to perm)

Pay Rate: $30/hr.

Shift Time: 1st shift, M-F

Position Overview

Seeking a CRM Platform Specialist to support our CRM Platform team. This role will assist with day-to-day platform administration, data management, and operational support activities. The ideal candidate is detail-oriented, technically capable, and comfortable working in a fast-paced, cross-functional environment.

Applications to support: SAP CRM -> Salesforce.com

Key Responsibilities:

Platform Administration & Support

• Perform routine CRM administration tasks (user setup, permissions, role management)
• Monitor system health and troubleshoot user-reported issues
• Support ticket intake, triage, and resolution for CRM-related requests
• Maintain and update system documentation and knowledge base resources

Data Management & Governance

• Execute data imports, exports, and updates using approved tools
• Perform ongoing data maintenance across Leads, Accounts, and related objects
• Maintain high data quality through deduplication, validation, and governance processes
• Support account hierarchy management, including parent-child relationship cleansing
• Assist with data audits and reporting requests

Lead & Campaign Operations Support

• Act as Level 1 triage for inbound lead form submissions, ensuring timely and accurate processing
• Perform basic QA on lead routing and scoring rules to ensure proper assignment and flow
• Monitor and surface feedback on lead process friction points
• Support campaign and lead data management activities
• Track and report on key operational metrics; support process owners in maintaining accountability

Collaboration & Coordination

• Partner with CRM product owners, developers, and business stakeholders
• Participate in sprint ceremonies and project check-ins, as applicable
• Communicate clearly on progress, blockers, and risks