What are the responsibilities and job description for the Desktop Support Specialist position at Belcan?
Job Title : Digital & IT Associate
Location : Glendale, AZ 85307
Duration : 6 Months
Pay Rate : $30-$34/HR On W2 (No Benefits)
Job Description:
The position provides installation, maintenance, and general support of hardware and software at a Tier 2 Level. It also supports end users with advanced questions or problems by identifying, researching, and resolving technical problems in response to submitted support requests. The Digital and IT. Associate is responsible for documenting, tracking, and monitoring problems to ensure timely resolution.
Responsibilities:
Point of contact (POC) for team member deskside support, including PC, printer, network account and access requirements. Assist in onboarding and training new employees/contractors.
Ability to communicate well, with good organizational skills to manage priorities and task switching. Understand how applications and technologies are utilized within the business.
Day to day local hands-on IT support.
Some basic work with servers, firewall, switches, circuits, endpoints, WiFi as examples.
Assist in manufacturing equipment technical troubleshooting.
Drive adherence to IT security compliance.
Qualifications:
Bachelor's Degree in a relevant discipline or previous experience and working towards obtaining a degree. Minimum 1 year experience in Information Technology with industry recognized certifications preferred. Previous experience utilizing ServiceNow support ticketing system
General knowledge of Information Technology architecture as it relates to connectivity. (Networks, servers, switches, ISP, DNS,). Experience with Azure DevOps
Expertise with simple to complex SQL queries. Expertise with MS Power BI, Data Flows, Data Marts
Experience with MS Power Automate
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Salary : $30 - $34