What are the responsibilities and job description for the Scheduling Coordinator position at Behl Orthodontics?
About the Role
We’re looking for someone who brings great energy, takes pride in their work, and genuinely enjoys taking care of people.
Our front desk team sets the tone for the entire patient experience. You are often the first person a patient sees when they walk through our doors and the last person they interact with before they leave. We want every patient and parent to feel welcomed, taken care of, and confident that they chose the right practice.
This role is perfect for someone who is friendly, dependable, organized, proactive, and comfortable working in a busy, team-oriented environment. We move quickly, we communicate constantly, and we rely on one another. We’re looking for someone who wants to be part of that.
Dental experience is helpful, but attitude, reliability, and the ability to connect with people are incredibly important to us.
What You'll Do
- Create a warm, welcoming experience for every patient and family who walks through our doors
- Check patients in and out efficiently while making sure they understand their next steps
- Schedule appointments accurately and help keep the schedule productive and running smoothly
- Answer phones with warmth, confidence, and professionalism
- Communicate clearly with patients regarding appointments, paperwork, insurance information, balances, and general questions
- Collect and process patient payments accurately
- Verify that patient information and documentation are complete and up to date
- Work closely with doctors, clinical team members, treatment coordinators, and leadership to keep the patient experience seamless
- Help identify scheduling issues, patient concerns, or other problems before they become bigger problems
- Maintain an organized and professional front desk and reception area
- Jump in and help your teammates when needed — we believe strongly in working together
- Learn and confidently use the systems and technology that support our practices, including platforms such as Ortho2/Edge, Dentrix Ascend, OrthoFi, and RingCentral
Who We're Looking For
We’re looking for someone who:
- Is reliable and consistent — your team can count on you to show up, be on time, and be ready to work
- Has a naturally positive, energetic personality and enjoys interacting with people
- Understands that exceptional customer service is about more than being polite — it's about making people feel genuinely cared for
- Communicates clearly and professionally in person, over the phone, and through written communication
- Can stay calm, organized, and friendly when the office gets busy
- Pays attention to details and follows through on what they say they're going to do
- Takes initiative instead of waiting to be told every next step
- Is comfortable receiving feedback, learning new processes, and adapting as the practice grows
- Works well as part of a team and is willing to help outside of their immediate responsibilities when needed
- Is comfortable learning new technology and practice-management systems
- Has previous dental, orthodontic, pediatric dental, medical, hospitality, or customer-service experience — preferred, but not required for the right person
- Bilingual English/Spanish is a plus
What Matters to Us
We care deeply about the experience we provide — both for our patients and for the people we work alongside every day.
We want team members who bring energy, accountability, kindness, and a strong work ethic. We are a growing organization, which means things move quickly and processes continue to evolve. The people who thrive here are flexible, solutions-oriented, willing to learn, and excited to contribute rather than simply complete a checklist.
If you're someone who notices when a patient looks confused and steps in to help, who picks up the phone with a smile in your voice, who follows through without needing to be reminded, and who wants to be part of a team that's always working to get better, we'd love to meet you.
Come help us create an experience that makes patients excited to come back.
Pay: $18.90 - $23.99 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $24