What are the responsibilities and job description for the Director of Customer Success position at Behaviorally?
Why This Role is Exciting
At Behaviorally, you’ll do more than lead projects—you’ll shape client strategies and drive growth. As a team leader, you’ll set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence. This role offers:
- Strategic Impact & Influence: Partner with senior clients at the world’s largest CPG and FMCG brands, guiding them through complex challenges and shaping strategies that drive measurable growth.
- Collaborative Culture: Join bright, curious colleagues in a supportive, innovative, and inclusive environment where your voice matters.
- Leadership & Development: Lead, mentor, and inspire a high-performing team of insights professionals, fostering innovation and excellence.
- Career Growth & Recognition: Clear pathways to executive leadership, with recognition for both business impact and people leadership.
- Flexibility & Balance: Hybrid work model (2–3 days per week in-office), annual performance-based incentives, and unlimited paid time off.
Who We Are
We are Behaviorally, Inc., the #1 global market leader in digital shopper marketing. With decades of experience and category expertise, we apply our unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment. We help clients make smarter shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.
Desired Skills and Experience
- 6 years of experience in market research, customer success, or client-facing roles
- Proven ability to manage complex client relationships with measurable business impact
- Strong grasp of research methodologies (Quant, Qual, AI)
- Experience leading and collaborating with teams to deliver excellence
- Excellent communication and presentation skills with a commercial mindset
- Natural curiosity, self-motivation, and comfort in fast-paced environments
What You Will Do as a Key Member of Our Team
- Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights.
- Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery.
- Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally’s product suite (including Quant, Qual, and AI-enabled solutions).
- Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact.
- Translate findings into compelling narratives that inform high-level business decisions.
- Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles.
- Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability.
- Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation.