Director of Customer Success

Why This Role is Exciting

At Behaviorally, you’ll do more than lead projects—you’ll shape client strategies and drive growth. As a team leader, you’ll set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence. This role offers:

• Strategic Impact & Influence: Partner with senior clients at the world’s largest CPG and FMCG brands, guiding them through complex challenges and shaping strategies that drive measurable growth.
• Collaborative Culture: Join bright, curious colleagues in a supportive, innovative, and inclusive environment where your voice matters.
• Leadership & Development: Lead, mentor, and inspire a high-performing team of insights professionals, fostering innovation and excellence.
• Career Growth & Recognition: Clear pathways to executive leadership, with recognition for both business impact and people leadership.
• Flexibility & Balance: Hybrid work model (2–3 days per week in-office), annual performance-based incentives, and unlimited paid time off.

Who We Are

We are Behaviorally, Inc., the #1 global market leader in digital shopper marketing. With decades of experience and category expertise, we apply our unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment. We help clients make smarter shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

Desired Skills and Experience

• 6 years of experience in market research, customer success, or client-facing roles
• Proven ability to manage complex client relationships with measurable business impact
• Strong grasp of research methodologies (Quant, Qual, AI)
• Experience leading and collaborating with teams to deliver excellence
• Excellent communication and presentation skills with a commercial mindset
• Natural curiosity, self-motivation, and comfort in fast-paced environments

What You Will Do as a Key Member of Our Team

• Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights.
• Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery.
• Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally’s product suite (including Quant, Qual, and AI-enabled solutions).
• Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact.
• Translate findings into compelling narratives that inform high-level business decisions.
• Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles.
• Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability.
• Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation.