Operations Manager, ABC Program

A Spanish version of this position is available upon request

La version de esta posicion esta disponible en Español si es requerida

BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team!

The Operations Manager, ABC Program reports to the Director of Clinical Operations (or designee) and plays a key leadership role in supporting the operational, programmatic, and fiscal success of the program. This position is responsible for overseeing day-to-day operations, supporting strategic initiatives, driving program growth, and fostering a positive, high-performing team culture aligned with BHSN’s mission and values.

Work Schedule: Monday - Friday, 8:00am - 4:00pm

What Your Day Might Look Like

• Partner with the Director of Clinical Operations to support program vision, operational strategy, staffing, and growth initiatives;
• Translate strategic goals into actionable operational plans and performance objectives;
• Oversee daily program operations and employee productivity while fostering an inclusive and collaborative work environment;
• Support recruitment, onboarding, staff development, performance management, and employee retention efforts;
• Ensure compliance with organizational policies and applicable federal, state, and local regulations;
• Analyze operational processes and identify opportunities for efficiency, quality improvement, and enhanced service delivery;
• Monitor program performance metrics, productivity standards, census development, and budget-related goals;
• Prepare operational reports, track trends, and support forecasting and planning activities;
• Build and maintain strong relationships with community partners, stakeholders, and internal teams;
• Support coordination of care and collaboration across programs and external service providers;
• Evaluate program quality, identify improvement opportunities, and implement operational enhancements;
• Assist in the development and implementation of policies, procedures, and program objectives;
• Support program expansion efforts, including development of new services and locations as needed;
• Provide direct program support, operational oversight, or supervision as appropriate;
• Lead quality management and continuous improvement initiatives;
• Mentor and support team members while promoting a positive and engaged workplace culture;
• Analyze data and operational metrics to support informed decision-making;
• Participate in internal committees, community partnerships, and organizational initiatives;
• Perform additional duties as assigned.

Skills & Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, Human Services, Outdoor Recreation, or a related field required; Master’s degree preferred;
• Minimum of 2 years of leadership or operational management experience required;
• Experience in behavioral health, healthcare, human services, residential services, outdoor recreation programming, or related environments strongly preferred;
• Demonstrated experience leading teams, managing operations, and supporting program growth;
• Strong organizational, time management, and problem-solving skills;
• Excellent interpersonal, leadership, communication, and presentation abilities;
• Experience analyzing operational data, performance metrics, and KPIs preferred;
• Wilderness First Aid Certification preferred;
• NYS Guide License preferred;
• Red Cross Basic Water Safety Certification preferred;
• Commercial Driver’s License (CDL) with passenger endorsement strongly preferred;
• Valid NYS driver’s license and reliable transportation required for local and regional travel.

Work Environment

This position requires the ability to work in a variety of outdoor environments and weather conditions, including extreme heat, cold, and physically demanding terrain. Depending on program needs, responsibilities may involve participation in outdoor and adventure-based activities such as hiking, backpacking, camping, ropes course activities, kayaking, snowshoeing, backcountry skiing, rappelling, and related experiential programming.

• Generous benefits, including personalized health coverage, paid time off, and holiday pay
• Working within our community, making a real impact, working alongside passionate colleagues
• Accessible leadership team, coaching for your growth, and ample training opportunities
• As a rapidly growing organization, there are endless opportunities to grow within the organization
• Community discounts, loan forgiveness & more